Awesome Customer Service Ladies

I just want to say thank you for the two ladies at Speed Trainer at the Cape Gate Branch, (one-floor sales lady) & the point of sales lady who assisted me with my exchange of takkies that was a bit small for my daughter after months of lay-buying it for her...

The takkie was a pair of Jordans white & rose gold in color and was one size small for her as it was hurting her when she decided to show off her takkies last week, she could not understand why...fitted her ok the day of lay-buy, months went by and only collected it in the beginning of Dec.

I decided not to allow her to make use of the takkies and to return it last week Thursday at the Cape Gate Speed Trainer Branch again, I really expected a negative response or a fight which I prepared myself when stepping into the store... but with a Smile coming my way and asking how can I be of any help and explaining to her what my concern is, she politely took the bag out of my hand and ushered me to the Point of SALE lady which was even more politely to assist me.

You know what, at that point, they both broke my anger and bad vibe to only smile back at them as I was shocked/surprised by their kindness and friendliness with Customer Service.

No questions asked, was just asked: "Can I bring you another style and color in a bigger size"?

The ladies also gestured me to take an extra half size in it just in case. If my daughter is not happy with the size/style or color she can bring it back to Cape Gate or to another branch closer to us.

I was so happy to leave the Store with a smile and knowing I felt like a King too.

Thank you, I did not get the two ladies' names...but they know who they are.