most unethical, dishonest company

I will never advise our people to buy from you. I have been a loyal customer and the one time i had a problem i was treated as ****. I bought a Nike tracksuit at the Wynberg branch. I had the outfit in the bag and only took it out On the day i was going to wear it. On the day when i was wearing it before i left the house i have noticed that it had burned marks on it (similar to cigarette burn marks.) Now i do not smoke so how was that possible. I returned it to the store and the store had to sent it to head office. Head office then responded by saying it is not a factory fault and they not going to exchange it for a new one