Speedheat knows how to dissappoint!

I have been waiting for THREE weeks to get feedback or an email from the manager regarding my faulty under floor heating. No response. This guy is nowhere to be found. He runs a hands-off business it would seem. They have been moving offices/ upgrading offices for the past three weeks. Not sure if they have moved to Canada. I thought TELKOM has no service ethic - but SPEEHEAT takes customer dissatisfaction to a whole new level! I am still waiting for the manager to call me or advise me what is happening to my faulty underfloor heating. I've been waiting for THREE weeks - how many more weeks will I be waiting for Mr. Manager of Speedheat Durbanville Area?