SB
SimonAA AA(C) Burn
Active since Mar 2009
12
Reviews
0
Industries
Reviews
12 reviews55 months ago
Vodacom acting without consent
Dear Vodacom, I have been trying to reach you for days. I would like to know why you converted a cancelled contract to a prepaid contract. I did not give you consent for this transaction. Your urgent response is appreciated. To begin with, your sales agent sold me an alleged laptop which turned out to be a tablet. I returned the device within two days. You then started billing me allegedly because while I returned the device, the contract was still active. I called in and your agent 'corrected' this, only for me to receive an email advising me of my new prepaid contract. This was not my instruction and you do not have my permission for this contract. I look forward to hearing from you. Regards, Annoyed
106 replies
65 months ago
Safair Dysfunctional Self-Help online resources
Dear Flysafair, I purchased a Life Happens ticket with the option for one cancellation. 1. I have called you on 0873570030 - your voice prompt was of NO assistance in helping me cancel the Flight. 2. I used your WhatsApp line - again, another dismal failure. A video was shared on how to do this and was equally useless as no.1 above. 3. I emailed you and received an automated response - tried all the the links in the email. The 'cancel flight' link could not be found and was a problem link since it was dysfunctional. I tried ALL possible ways to reach you to make the cancellation and NONE of them have been a success. What's the point of Self-help if your customers cannot help themselves because you provide DYSFUNCTIONAL tools. NOT COOL!! I need to cancel these flights by TOMORROW 15 December 10h00 Regards, Simone' 0832707669
0 replies
67 months ago
Sloppy MWEB!
Dear Mweb! I trust I can reach you on this platform since I am unable to reach you by phone. I spent 26 minutes waiting for a representative to answer while I waited in vain. My internet connect is a PROBLEM. I need the relocation of my router. VUMATEL placed the router where they felt appropriate and since fibre installation, I do not have coverage everywhere in my house. I am customer number 62835253. I am shopping around for an ISP and at this rate, my next comms to you will be to cancel this sloppy service. Regards, Unhappy 62835253
0 replies
67 months ago
MWEB SUCKS!!
Every business and industry is working remotely and still accessible to their customers, EXCEPT MWEB!! I Have tried calling them and cannot reach ANYONE. My cellphone number has changed and therefore the pin isn't coming to my new number and I NEED to talk to an AGENT. Mweb is DYSFUNCTIONAL and there is ZERO customer service. Can they please call me so that I can CANCEL my relationship with this DYSFUNCTIONAL organisation. Call me ASAP on 078 352 0181 Duncan.
0 replies
72 months ago
Ketovatru SA A Big Con
On 15 March 2020, Ketovatru SA popped up on my FB feed. It featured the prominent Dr. Michael Mol and I was intrigued and interested. They had advertised a 7 day free trial. I took up the free trial, however on 16 March, an amount of R1697.80 was debited to my bank account. I have been in contact with them via email ever since discovering the debit to my bank account, but to no avail. In each email correspondence they confirm that a representative will make contact with me on my cell phone to arrange the refund and to date nobody has called me. They have since advised on email that the shipment to me has been cancelled and I can confirm that I have not received any products from them. I would like to receive my refund please. And I trust that this matter will be speedily resolved. Regards, Simone'
0 replies
93 months ago
MTN Charging me for services not requested - aka Robbing me
Dear MTN, Last week Wednesday 8 August, MTN subscribed me to Life TV at R2.02 per day, the 1st day being free. I did not request this service - in the text message, they provide steps to take if you want to unsubscribe, but if you follow the steps, you still can't unsubscribe. I had to call in to cancel and we all know how call centers work - the wait is almost eternal. Eventually I got through to an agent and she cancelled the subscription. She kindly told me what to do to block any such future subscriptions, which I immediately did. Low and behold, yesterday MTN sends me an SMS subscribing for one free day to CR7 Lifestyle and today I received an SMS stating that my free access has ended and I will be charged R3 a day. Will I have to cancel these unsolicited subscriptions every week? Call the call center every week to cancel? Is this even legal? Charging me for something I haven't requested. MTN yet again raise the disappointment bar. Will have to address with the ombudsman.
53 replies
94 months ago
SPEEHEAT SUCKS!
A few years ago I had underfloor heating installed by Speedheat, Bellville, Cape Town. The heating is great and worked well. About a year later I had an issue and made contact with them and they promptly and efficiently resolved the problem. Not sure what happened the past 6 years, but that Speedheat service no longer exists! End of May this year, I made contact with them as my underfoor heating is not working in all the rooms, except one bedroom. After several follow up calls, a technician came out and assessed the problem - charged my R700 cash call out fee and promised to get back to me on how to solve and the cost. I called a few times and eventually received a flimsy explanation and was promised the Director will make contact with me. Waited for weeks and no response from the Director Juan and tried calling him, but to no avail. Left messages with the receptionist for Juan to call me. Eventually after weeks, he calls me and gives the same story I've heard before about their office challenges and some baby/ family challenges. He promises to call me back after some investigations and proceeds to tell me how keen he is on good service etc, etc, That was on Friday 20 July. I have yet to get this great service from Juan. I am STILL awaiting feedback from him as to what the problem is, the repair and cost. He promised to get back to me on Tuesday 24 July. On the 31st July when I still had no feedback from him, I sent him a follow up text. Despite his self-professed customer service ethic, to date, I've had NO response to my text. I sent the receptionist also a text, NO response from her either. Not sure what kind of sad, sorry story the Director Juan will have for this poor service. DO NOT DEAL WITH SPEEDHEAT - save yourself the frustration.
0 replies
95 months ago
Speedheat knows how to dissappoint!
I have been waiting for THREE weeks to get feedback or an email from the manager regarding my faulty under floor heating. No response. This guy is nowhere to be found. He runs a hands-off business it would seem. They have been moving offices/ upgrading offices for the past three weeks. Not sure if they have moved to Canada. I thought TELKOM has no service ethic - but SPEEHEAT takes customer dissatisfaction to a whole new level! I am still waiting for the manager to call me or advise me what is happening to my faulty underfloor heating. I've been waiting for THREE weeks - how many more weeks will I be waiting for Mr. Manager of Speedheat Durbanville Area?
0 replies
98 months ago
TELKOM ACTING OUTSIDE THE NCA
Dear TELKOM, The ailing, failing company. According to the NCA, there are steps you should take before handing a client over for legal action. You have my physical address, you have my email address, you have my cell phone number. Yet, despite THREE contact points, you FAIL to use any ONE of them to make contact with me. In stead you decide to hand me over - this, according to the NCA is NOT how it's done. But , TELKOM never seems to surprise at getting things wrong. No surprise there. Be that as it may, I have reported it to the appropriate authority. I have no problem settling my debt - CLEAR MY NAME. There is only one function for TELKOM - that is Dysfunction. They do it so well.
53 replies
100 months ago
Still waiting for the Manager ***ma to call me back
My daughter supplied Van Schaik with a list of text books and the Rondebosch store supplied her with three of the books on the list. On the list was the Title, Author, publisher, ISBN and all the relevant details as supplied by the University. This week my daughter realized that they supplied the incorrect book - they issued the book using the ISBN number and didn't validate the rest of the details applicable to the book. The book required at the University has a different publisher. The ISBN number is the same. My daughter tried to return the book but they refused as she had covered the book with plastic, which she removed and the selotape left a mark. I called the store and explained that they supplied the incorrect book, despite being supplied with the information. They maintain they supplied a book based on the ISBN number and therefore they issued the correct book. The manager ***ma was busy with a customer at the time of my call and I was advised she would call me back. I'm still waiting.... My issue is, if they were supplied ALL the information, they should validate ALL the information against the requisition, as opposed to just the ISBN. I've done some queries on the net and it seems ISBN numbers can sometimes be applicable to two books. They should have validated ALL the descriptors of the book as it appeared on the requisition and not just the ISBN. Their advice is to sell the book 2nd hand and purchase the correct book. Why should I have to go to the trouble of selling the book and buying a new one because they failed to check the ENTIRE requisition as supplied to them? So ***ma, you did not call me back today like I was told you would. You politely dismissed my daughter's request, I trust you will pay attention to mine. We will not be returning to this store to make further purchases.
0 replies
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1 Star
12 (100%)