VS
Van Schaik Bookstore
Unclaimed Business
VS
Van Schaik Bookstore
Unclaimed Business
40 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Van Schaik Bookstore is facing significant criticism, particularly regarding its online ordering and fulfilment processes. Customers consistently mention paying for express delivery only to wait weeks for textbooks, with school terms beginning before orders arrive. A recurring theme is poor communication, with unanswered emails, dropped calls, and unresolved support tickets. Refund delays and stock availability misrepresentations are frequently raised. While a few reviewers highlight helpful in-store staff and standout assistance from individual managers, the overwhelming sentiment reflects frustration with online service reliability and accountability.
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Review Distribution
1.2|40 Reviews
Jul '25 - Jun '26
Recent reviews (40)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 08:49
Wrong book
I bought a book at Van schaik so the lady who was assisting gave me a wrong book which she was looking at the list of books I gave her and now I want to return it only highlighted one sentence they are refusing and the book cost R1300 where am I gonna get this huge money because of the ignorance of staff.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 08:49
Wrong book
I bought a book at Van schaik so the lady who was assisting gave me a wrong book which she was looking at the list of books I gave her and now I want to return it only highlighted one sentence they are refusing and the book cost R1300 where am I gonna get this huge money because of the ignorance of staff.
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Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 17:51
NEVER USE THIS ONLINE **** STORE
NEVER BUY HERE!!!! I am not sure if this is a fly by night or a ****. I ordered one book paid on the 10th of Feb and never received feedback. Then I queried got a reply that the website is down after another few days I said give me a refund as I need the book so I bought it from another reliable store. It was confirmed refund will be done on the 27th of Feb. Still to this day no refund no explanation no feedback.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 17:51
NEVER USE THIS ONLINE **** STORE
NEVER BUY HERE!!!! I am not sure if this is a fly by night or a ****. I ordered one book paid on the 10th of Feb and never received feedback. Then I queried got a reply that the website is down after another few days I said give me a refund as I need the book so I bought it from another reliable store. It was confirmed refund will be done on the 27th of Feb. Still to this day no refund no explanation no feedback.
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Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 10:41
Bad customer service
I placed an order online on the 9th of Feb for books that were marked "instock" and its the 11th of march I havent heard anything from them. I wrote an emil to their support center a ticket was opened and closed without any resolve or contacting me. I called the support center and I was left holding with no assistance.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 10:41
Bad customer service
I placed an order online on the 9th of Feb for books that were marked "instock" and its the 11th of march I havent heard anything from them. I wrote an emil to their support center a ticket was opened and closed without any resolve or contacting me. I called the support center and I was left holding with no assistance.
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Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 09:42
Pathetic customer care
I have ordered a book online on 4 February because the stores told me the book is not available with them, but it's available online.. When I ordered, it showed there's two (2) in stock. But by the Monday, when I check on the order, I was told it is out of stock. Van Schaik doesn't even bother communicating with their clients, nothing. Secondly, I asked a refund then last week, once again - no confirmation from their side. No acknowledgement at all! Pathetic.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 09:42
Pathetic customer care
I have ordered a book online on 4 February because the stores told me the book is not available with them, but it's available online.. When I ordered, it showed there's two (2) in stock. But by the Monday, when I check on the order, I was told it is out of stock. Van Schaik doesn't even bother communicating with their clients, nothing. Secondly, I asked a refund then last week, once again - no confirmation from their side. No acknowledgement at all! Pathetic.
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