SPEEHEAT SUCKS!

A few years ago I had underfloor heating installed by Speedheat, Bellville, Cape Town. The heating is great and worked well. About a year later I had an issue and made contact with them and they promptly and efficiently resolved the problem. Not sure what happened the past 6 years, but that Speedheat service no longer exists! End of May this year, I made contact with them as my underfoor heating is not working in all the rooms, except one bedroom. After several follow up calls, a technician came out and assessed the problem - charged my R700 cash call out fee and promised to get back to me on how to solve and the cost. I called a few times and eventually received a flimsy explanation and was promised the Director will make contact with me. Waited for weeks and no response from the Director Juan and tried calling him, but to no avail. Left messages with the receptionist for Juan to call me. Eventually after weeks, he calls me and gives the same story I've heard before about their office challenges and some baby/ family challenges. He promises to call me back after some investigations and proceeds to tell me how keen he is on good service etc, etc, That was on Friday 20 July. I have yet to get this great service from Juan. I am STILL awaiting feedback from him as to what the problem is, the repair and cost. He promised to get back to me on Tuesday 24 July. On the 31st July when I still had no feedback from him, I sent him a follow up text. Despite his self-professed customer service ethic, to date, I've had NO response to my text. I sent the receptionist also a text, NO response from her either. Not sure what kind of sad, sorry story the Director Juan will have for this poor service. DO NOT DEAL WITH SPEEDHEAT - save yourself the frustration.