********* and unprofessional conduct by Spier Wine Farm

I booked online for dinner and a show for three people at Spier for today 15 December. It started raining this morning at about 11 and still has not stopped and a blustering wind has started (it is now 14h40). The dinner and show is outside and seating is on the grass. On the website it states that patrons will be contacted no later that 12h00 on the day of the show in the event of rain. I started trying to contact Spier at 13h. There is no number on the website for events and the general number goes to voicemail. I ended up phoning the picknickery in a desperate bet to get hold of someone. The lady assured me that she will pass my number on to who-ever is in charge. I received an sms at 14h01 saying the show is going ahead and no refunds will be made and to bring something to sit on as the grass MIGHT be wet but not a chair. I have now tried contacting Spier again and ended up at picknickery again. The lady there does not know who is in charge of the event tonight but says she is on a TEAMS group and will post my number there, maybe someone from marketing will phone me back. I find it appalling that I can not contact anyone regarding the event that I booked for. I find Spier's decision to go ahead with the show even though they know the weather conditions are bad, *********. And this for a company that wants to sit on the ethics high horse. I find it ridiculous that patrons are asked to provide their own, what, blankets? What does one put on wet grass in order to sit on it? I don't have sails / drop sheets lying around at my home and will struggle to find some at 15h00 on a Sunday afternoon. It is now 14h57 is and still raining. No-one has phoned me back.