NH
Nicole H
Active since Feb 2012
12
Reviews
0
Industries
Reviews
12 reviews2 months ago
ZERO SERVICE, yet again.
At 09h06 this morning I start my Secure chat conversation. All I want to know is the EAC of the Ashburton RA as this is not indicated on the fund info online. At 10h27, after repeated prompts for engagement from myself, I terminated the chat without the information I asked for. I was told someone would phone me at 12h30. It is now 13h08. Nothing. FNB just lost an investment which I'll be taking to 10X
112 replies
3 months ago
Poor service
So FNB has changed ebucks rules again and where I used to be level 5, I am now level 3. You can earn 1000 points if you make a payment on the app using Bills and not recipients so I tried adding my municipal bill. That would get me to level 4. Three sessions on secure chat lasting 44, 15 and 53 minutes each and one visit to the Stellenbosch branch has given me completely different answers as to why I am not able to find my municipal bill on the Bills menu on the app. Three people at the branch, including the manager, candidly confessed to not knowing at all how Bills work. So FNB is changing the rules, the customers / clients are expected to figure out the how, but staff are not trained to help with the ever changing rules. Not acceptable.
112 replies
6 months ago
Shocking non-service
Shocking shocking service. I tried their phoneline first and when there was no answer (Monday mid-morning), I tried the whatsapp which was ignored. I then retried the phone where someone eventually answered but was so unclear that I had to ask him to repeat everything numerous times. Not accent, phone line or head piece in conjunction with unclear speech. Then the website wouldn't let me place an order because I am not ordering R10 000 or above and when I phoned the ****led guy again, and again could not understand what he is saying, he put the phone down in my ear. And refused to pick up again.
0 replies
8 months ago
All for us; none for you.
Stellenbosch has two Woolworths stores of which not one of them sell school clothes. When asked why, they both answered because it does not make enough money. So Stellenbosch moms' money is good enough for food, homeware and all the other things we spend thousands on, but when we want to buy something that we actually need, we need to go to another town.
0 replies
9 months ago
Discovery Health incompetence
My son broke his wrist during a hockey match. I took him to the emergency room of Paarl Mediclinic. They did what they could and gave us a referral letter to an orthopedic surgeon in Stellenbosch where we live. Many x rays and procedures later, I can't understand why Discovery is refusing to pay any of the service providers as my plan allows for sports injury benefit. I phone and find out a GP needed to have app**** for this benefit. So now we go to a GP ONLY so he can do the paper work. He gets the dates wrong and now the start of the benefit is two weeks after the incident. I phone Discovery and gets told they will change the date. A week later, I phone again and gets told they cant back date. The fact that it IS already back dated, is apparently irrelevant. The fact that it does not correlate with what was said a week ago, is apparently also irrelevant. All of this could off course have been averted, if the specialists, who have been tending to my son, could in fact have app**** for the sports injury benefit.
106 replies
10 months ago
POOR service
I have now, for the umpteenth time, wasted nearly two hours, first with a consultant on the phone, then another hour on secure chat, and now I am on the phone again, while I am typing, with the third consultant (in this round) who just puts me through to someone else. My problem: my virtual card, which was set-up at a branch yesterday, isn't working. And in two hours, corresponding with more than 7 people, no-one seems to want the responsibility of figuring out why. FNB, your system is broken and I am going to take my considerable wealth and invest it elsewhere.
53 replies
16 months ago
********* and unprofessional conduct by Spier Wine Farm
I booked online for dinner and a show for three people at Spier for today 15 December. It started raining this morning at about 11 and still has not stopped and a blustering wind has started (it is now 14h40). The dinner and show is outside and seating is on the grass. On the website it states that patrons will be contacted no later that 12h00 on the day of the show in the event of rain. I started trying to contact Spier at 13h. There is no number on the website for events and the general number goes to voicemail. I ended up phoning the picknickery in a desperate bet to get hold of someone. The lady assured me that she will pass my number on to who-ever is in charge. I received an sms at 14h01 saying the show is going ahead and no refunds will be made and to bring something to sit on as the grass MIGHT be wet but not a chair. I have now tried contacting Spier again and ended up at picknickery again. The lady there does not know who is in charge of the event tonight but says she is on a TEAMS group and will post my number there, maybe someone from marketing will phone me back. I find it appalling that I can not contact anyone regarding the event that I booked for. I find Spier's decision to go ahead with the show even though they know the weather conditions are bad, *********. And this for a company that wants to sit on the ethics high horse. I find it ridiculous that patrons are asked to provide their own, what, blankets? What does one put on wet grass in order to sit on it? I don't have sails / drop sheets lying around at my home and will struggle to find some at 15h00 on a Sunday afternoon. It is now 14h57 is and still raining. No-one has phoned me back.
0 replies
19 months ago
Get it tomorrow completely untrue
The "Get it tomorrow" message on a product page does not guarantee next-day delivery. Next-day delivery is only confirmed during checkout if the product meets certain criteria, such as being in stock at the relevant distribution center and not exceeding size and weight limits. This is the chatbot's answer to my question on why I didn't receive the item I bought yesterday, today. In fact, it will only come on Friday. So the "get it tomorrow" badge is a blatant lie.
0 replies
26 months ago
Making cancer even harder
I just received an email from Discovery Health asking that I complete a survey after my recent visit to a GP seeing as service is so important to them. I wish I had the opportunity to complete a survey about Discovery Health's poor poor poor service though. In the six months that I did chemo and blood tests, and STILL, nearly 4 months later, nothing was easy. Claims are STILL not paid, even after three reviews and all manner of authorizations. I never get called back (as promised) and it is always some other operator's mistake. The latest is in fact, apparently, the computer's fault. My 81 year old dad, with stage 4 cancer, could not receive his chemo a week ago because Discovery had not paid the couriers. Pick up a stone and throw it in any direction and you will hit yet another person who has had, or is still having, a horrible experience with Discovery Health. Dealing with Discovery had been less pleasant than going through chemo and I wish it on no-one.
112 replies
63 months ago
Unable to claim unexpired voucher
We have used Uber Eats three times now and two out of three have had issues (wrong order, one whole meal missing). Thought to give it one more try last night seeing as we received a super promo voucher which gives you R150 off if you order R300 or more. We are a family of four so that's perfect. We decided on what we want to eat (two very excited kids by now!) put in the order but when I tried to put in the promo code (RETURNZA30), I received a message saying this promo has expired. Yet the email states clearly that the promo only expires on 14/02/2021. Needless to say, I had to cancel the order and had two very disappointed kids to console. I went on UberEats' website now but there doesn't seem to be any way to contact them (only the "pre-recorded" responses to queries). I really do not have the time to try and track down a contact email / call center) if these are not provided clearly. Twice in two days that UberEats have disappointed!
0 replies
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1 Star
12 (100%)