Mistreatment Of People With Disabilities

Subject: Complaint Regarding Treatment of Elderly and Disabled Patrons

Dear Sir/Madam,

I am writing to express my deep disappointment and concern regarding an incident that occurred at your wine tasting area on 26 December 2023. During our visit, my elderly 76-year-old mother and my niece, who has cerebral palsy, were asked to vacate their seats by the manager despite explaining their difficulty in walking long distances.

I had politely requested a few moments for them to catch their breath and rest, considering their physical limitations, yet the manager's response was insensitive and dismissive. This treatment was distressing and unacceptable, especially in an establishment that should prioritize the comfort and well-being of all patrons.

As a long-time supporter of Spier Wine Estate, I expected a more considerate and accommodating approach toward individuals with special needs. The lack of empathy shown during this encounter was disheartening and marred what should have been an enjoyable experience for my family, on my mothers birthday.

I kindly urge your management team to review the incident and ensure that all staff members receive adequate training on handling situations involving elderly and disabled guests with the utmost respect, compassion, and understanding.

I hope for a prompt response and reassurance that measures will be taken to prevent such incidents from occurring in the future.

Sincerely, Mrs Jordaan