NJ
Natasha J
Active since Nov 2013
11
Reviews
0
Industries
Reviews
11 reviews12 months ago
Unacceptable Service and Withheld Funds
Mr. Delivery Foods – Unacceptable Service and Withheld Funds I’m extremely disappointed with the shocking service I’ve received from Mr. Delivery Foods. I made purchases on their app for Pick n Pay using my Wicode funds, totaling over R2600. The app voided the purchases and no order code was generated, but the money was still deducted. Initially, I was told they couldn’t trace the funds. After numerous calls and messages, they finally admitted that two Wicode transactions were processed – confirming that my money was indeed taken. Since then, they’ve told me their “financial department” will reconcile and revert, but weeks have passed and I’ve been completely ignored. Mr. Delivery was quick to take my money, but now they’re silent when it comes to accountability. This is unacceptable and feels like outright theft. No follow-up, no resolution, no urgency. Just silence. If you’re thinking of using Mr. Delivery for Wicode-linked payments – beware. Their customer service is non-existent once things go wrong. I’m still waiting for my R2600 refund, and I’m now left with no choice but to go public.
0 replies
13 months ago
*****ing from your clients and calling it a premium service.
I am a premium client. Showmax is a R0 charge based on the premium service I pay for. For the month of March and now going into April, I have been asking for it to be loaded on my account, but none of your staff can seem to help. I have spent hundreds of rands calling and your contact centre agents on chat are sarcastic and unhelpful and you telephonic agents lie and say they will escalate however none ever gets back to me. March and April no showmax But wait there is more, instead of adding the R0 showmax you billed me for some showmax sports nonsense (April AND March, I want my dam money back, that is plain and simple thievery, I don't want showmax sports, but you bill me for it any way when I asked for entertainment !!!!!!!!!! Give me what I payed for !!!!! Give me showmax Give me my money back for the showmax sports AI don't watch, that is not what I asked for, are you just trying to ***** from your clients
0 replies
14 months ago
YOU NEVER GET ANYTHING OUT
**When Loyalty Means Nothing – Our Outsurance Nightmare** After **8+ years** of being loyal Outsurance customers, my husband and I expected better—at the very least, **basic customer service**. We’ve paid our premiums diligently, always held up our end of the deal, and now, in a time of need, all we asked was **a simple request**: to use our Outbonus to cover our premium during a difficult period. Instead, we’ve been met with **silence**, **no call backs**, and **zero empathy**. It’s beyond frustrating—it’s **disgusting**. A company that prides itself on **“you always get something out”** has shown us that, in reality, customers get **nothing** when it truly matters. How is it acceptable for a company we’ve trusted for almost a decade to treat us like **second-class citizens**? Where is the service? Where is the loyalty in return? If this is how they handle long-term clients, I can only imagine what newer customers experience. Outsurance, your tagline means nothing if your customers **mean nothing to you**. Step up and **do better**. CALL ME IF YOU CARE, ITS BEEN WEEKS OF DISGUSTING SILENCE AND LACK OF EMPATHY
318 replies
28 months ago
Mistreatment Of People With Disabilities
Subject: Complaint Regarding Treatment of Elderly and Disabled Patrons Dear Sir/Madam, I am writing to express my deep disappointment and concern regarding an incident that occurred at your wine tasting area on 26 December 2023. During our visit, my elderly 76-year-old mother and my niece, who has cerebral palsy, were asked to vacate their seats by the manager despite explaining their difficulty in walking long distances. I had politely requested a few moments for them to catch their breath and rest, considering their physical limitations, yet the manager's response was insensitive and dismissive. This treatment was distressing and unacceptable, especially in an establishment that should prioritize the comfort and well-being of all patrons. As a long-time supporter of Spier Wine Estate, I expected a more considerate and accommodating approach toward individuals with special needs. The lack of empathy shown during this encounter was disheartening and marred what should have been an enjoyable experience for my family, on my mothers birthday. I kindly urge your management team to review the incident and ensure that all staff members receive adequate training on handling situations involving elderly and disabled guests with the utmost respect, compassion, and understanding. I hope for a prompt response and reassurance that measures will be taken to prevent such incidents from occurring in the future. Sincerely, Mrs Jordaan
0 replies
41 months ago
REGULAR CUSTOMER > TAKEALOT.COMM HORRIBLE SERVICE DELIVERY
Ordered a substantial amount of items which was suppose to be delivered on 3 different occasions (which I paid a house sitter to wait for x3). Only for it to be cancelled at the last minute every single time, with no prior notice. TAKEALOT IF YOU CAN NOT PROVIDE A SERVICE, DO NOT MAKE PROMISES YOU CANT KEEP, AT THE EXPENSE OF YOUR CUSTOMERS TO MAKE A QUICK BUCK. I WANT TO KNOW WHO IS GOING TO PAY MY HOUSE SITTER AND WHY NO ONE HAS BOTHERED TO CALL ME BACK, EVEN AFTER MY MULTIPLE ATTEMPTS TO RESOLVE THIS QUERY INTERNALLY 🤔
0 replies
49 months ago
I am Mrs
I am Mrs. Roman and I have had multiple interactions with Auto and General (some good and some not so) however throughout all interactions, the one thing remained constant was the *GREAT CUSTOMER SERVICE* I have always received from your consultant *FAHIEM KLEINSMITH*. Fahiem has a way of simplifying the most complicated situation and making his customers feel like they matter ( *customer centric* ). He is one of the corner stones of your business and truly deserves the recognition that accompanies it. *Fahiem* thank you from the bottom of my heart, through all the drama and red tape, you always manage to *place your customers at centre of resolution*. *YOUR CUSTOMERS APPRECIATE YOU*
74 replies
54 months ago
AUTO AND GENERAL IS AMAZING *FAHIEM KLEINSMITH*
Auto and general has been #amazing, and I base my service experience on 1 very intelligent and customer centric individual *FAHIEM KLEINSMITH*. FAHIEM understood my need re: having my claim resolved and the anxiety that comes along with the process and assisted me every step of the way. His reassurance rang true, I will choose AUTO AND GENERAL EVERYTIME, if it means dealing with employees of such a high caliber. Thanks Auto & General (THANKS FAHIEM) Regards JR
53 replies
61 months ago
ABSA ZEVENWACHT - I AM DISGUSTED – MY MOTHER WILL SERIOUSLY HAVE TO THINK ABOUT CHANGIN HER BANK
PENSIONERS ARE BEING TREATED WITH NO RESPECT AND DIGNITY My mother went to the bank to replace her card (keeping in mind that she is a pensioner with many ailments – co-morbidities) - She went to Kuilsriver – ABSA Bank – Zevenwacht Mall - She had her card replaced, only to find out a week later that the card is faulty and she had to return o 1st experience contained a plethora of long queues and disrespectful staff telling all pensioners to wait in line and get served like everyone else *we are busy so get use to it or leave attitude* - She went back *having no other choice* - She was again bombarded with long queues and no accommodation for those with disabilities and special needs - She was forced to stand in the queue * wait like everyone else was the response* - She had to be excused for a few minutes, as she had taken a lot of medication earlier and the long wait was wearing her down (she told those in line) o When she returned they said *sorry, you have to wait – go back inline, like everyone else* ABSA ZEVENWACHT MALL – HAS A TOTAL DISREGARD FOR PENSIONERS – THEIR WELLBEING AND THE TRAUMA THEY ARE EXPERIENCING DURING THIS PANDEMIC I AM DISGUSTED – MY MOTHER WILL SERIOUSLY HAVE TO THINK ABOUT CHANGIN HER BANK
53 replies
64 months ago
NETFLORIST OR NET-SEWAGE YOU DECIDE
PATHETIC PATHETIC PATHETIC PATHETIC I TRIED FINDING A MORE APPROPRIATE AND ELEGANT WORD TO DESCRIBE MY FIRST NETFLORIST EXPERIENCE DURING THIS FESTIVE SEASON, AND PATHETIC IS THE ONLY WORD THAT COMES TO MIND. I AM TRYING TO EXPLAIN IN AS MANY WORDS, THE PUTRID CUSTOMER SERVICE I'V EXPERIENCED, AND I CAN ONLY CONTRAST AND COMPARE TO SEWAGE (FOR THE LACK OF A BETTER AND MORE DESCRIPTIVE WORD). ORDERED A GIFT FOR A FAMILY MEMBER DURING THESE UNPRECEDENTED TIMES, TRYING TO BRIGHTEN UP A NOT SO FESTIVE SEASON. 1. GIFT WAS BOT DELIVERED 2. NO APOLOGIES MADE 3. DAY 2 STILL NOTHING 4. I CALLED, THEY APPOLOGISED 5. PROMISED DELIVERY WOULD BE MADE A DAY LATE 6. NO DELIVERY (COLOUR ME SURPRISED) 7. I CALLED OOPS SUPPLIER CLOSED, SORRY WE DIDENT TELL YOU (LIKE I SAID SEWAGE) 8. MORE EMPTY APOLOGIES 9. NOW I WAIT IF PATHETIC WAS A COMPANY, SEWAGE WOULD BE ITS SALES PITCH. GIVE ME MY MONEY BACK NOW The only silver lining was that the second customer service agent, was honest and followed up (Thanks Ayanda, I truly appreciate you, you tried to help, even when help and escalation was out of reach)
0 replies
65 months ago
MY AREA IS NOT GOOD ENOUGH ANYMORE, BUT MY MONEY WAS
CHECKERS SIXTY60 PATHETIC CUSTOMER SERVICE, IS MY AREA NO LONGER GOOD ENOUGH FOE YOU !!!!!!!!!!!!!!!!!!! I have been ordering and ordering from your app since its inception, I have spent thousands and thousands of rands. I woke up one day, went on the app and all of a sudden your not in my area, I CANT access my app profile *WHAT THE HELL*. I keep emailing and no one is responding. I am disgusted
0 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (81.81818181818181%)