1 reviews | Active since Member
My friends and I decided to celebrate her birthday by doing wine tasting at Spier. We upon arrival the tasting room was packed and Zippo (staff member) Recommended going for a picnic while wait for our tasting. We were second on the list. She took our contact details and said she’d call us when there’s space. However, she asked the family in front of us to wait inside the tasting room. Another staff member also told the people behind us to wait as it shouldn’t take long. We found it strange that we were the only people sent away to wait but we didn’t put much thought to it as we looked forward to a picnic on the beautiful lawn before our tasting. However, later the security tells us the picnic area is closing now and we need to go query why we have not receive a call from them in over an hour. When we got there our names were ticked off the waiting list and when we asked The staff member she said she called us but we didn’t not receive a call from her. She said she doesn’t know why it didn’t go through but she was clearly lying and said she’ll find us a space now. When we asked her to sit outside she said due to covid they cannot allow more than 4 people outside. However, when we initially arrived there there were people in larger groups outside. She was extremely insincere and we felt as if she was discriminating against us. The white people before and after us all received excellent service and were placed where they requested to be. And it seemed as if she wanted us to leave. It’s sad that we’re over 20 years in democracy and people are still making you feel as if you do not belong. I’m so disappointed in the staff because we were at the Eagle shelter and had such a great experience there, even the picnic was so lovely. However, its sad that we did not receive the same treatment from the staff at the tasting centre.
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