VT
Valencia T
Active since Mar 2018
11
Reviews
0
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Reviews
11 reviews1 month ago
Haval Cape Gate-Bad service
We had such a bad experience with the workshop this morning. We've been calling them and trying to schedule a service for our car for the past 2 and a half months, due to parts. We finally got an appointment for 11 March and we were told the parts have arrived. This morning after being (what I assume is over booked) they have me drop the car, do inspection, book my Uber to get home. Only to arrive home 20min later to be told that I must come fetch the car, there's a part that hasn't arrived and the car cannot be serviced. It was very unprofessional, especially because there was another car also for a major service who was not told they needed to reschedule. It is disheartening because now I need to reschedule my Uber for work to go back to Haval to get my car. It is unprofessional and they don't understand the financial implications they cause, without a sincere apology for "their error".
0 replies
20 months ago
Horrible experience at Jet
This store just gave me horrible service after sending me from person to person and making me feel like a ********. I needed to exchange a gift my son received a few days ago and they refused to assist me because I did not have the receipt. It was such a horrible experience and everyone in the store made me fee as if I was trying to commit ***** when all I wanted was the same.item in a bigger size. The store really has horrible personnel and I would really not recommend people ******quire any type of customer service go there.
53 replies
20 months ago
BAD SERVICE!
The bank does not inform you when your cards are ready which caused me to have to applh for my 2nd set of cards as the 1st batch was destroyed. Additionally, after having to call to check on my new set of cards they tell me I need to rush to the Cape Gate branch because the cards have been there for 2 weeks already. Once I take off from work for this, I am faced with horrible servise as I had to wait for 50 minutes before someone could assist me, yet the bank is empty and multiple staff members are having conversations and chats but could not assit any of us waiting. Nedbank Cape Gate clearly needs to work on their service delivery.
0 replies
47 months ago
Looses Luggage without repercussion
My mother used the bus service to come to Cape Town from Kimberly. When she boarded the bus they did not place any stickers or tags on her luggage. When she asked the driver about this, he said their policy is to not use tags when there are very few passengers on the bus, because they do the loading and off loading themselves. They then proceeded to load my mother's luggage on the bus. When she arrived at the bus station where she needed to get off, the drivers realised that they had given her bus to another person. We proceeded to argue with the drivers but they said it was out of their control they would contact the other passengers and keep my mother posted. No one has made contact with us yet about the lost luggage and the investigation. They were so rude and had no etiquette when dealing with the situation. This company is all about exploiting the poor at any cost!
0 replies
57 months ago
Their name should be We CANTFIX
The weFix branch at Canal Walk has been very BAD at fixing my mother's phone and as a result of their incompetency they have provided us with poor customer service. I feel we have been robbed, discriminated against and our rights as customers was not taken into account because the store DOES NOT DO FULL ASSESSMENTS and fixes phones based on assumptions. I took my mom's phone in for repairs at the End of April. On the 1st of May I received an e-mail with a quotation. However, the phone refused to go on and it had screen damage. I was not bothered by the screen and was solely worried about the device not switching on at the time and assumed it may have been the battery. Thus, when I saw they quoted me for a screen, I queried it before accepting the quote. Their response was the phone will not work as their assessment indicates that dead spots will prevent the phone from working optimally, should I only fix the battery. Their response lead me to accept the quote, and they shortly notified me that the phone was ready for collection. However, I was out of town for a conference and I only attempted to collect the phone when I arrived home the following Friday evening (as my mom is old and cannot drive). When we arrived at the store, the person at the desk fetched the phone and tried to switch the phone on which I assume is protocol, however, after a few attempts and placing it on charge the phone remained dead. The person said the phone was working but they didn't know what happened from when they sent the collection e-mail to now. The front desk person then said that the technician will have a look at it and we should be there early the Saturday (before 10 to be exact). We then left and returned the next morning. The next morning, the phone had not been looked at and the two members at the desk said that the technician will only be available after 12 on that particular day. It was very frustrating as you see other people being serviced and you personally having to wait. My mother and I roamed around the mall for the remaining hours and at 12:30 we were back, only to hear that the technician needs to do a reassessment AGAIN and will possibly send us a new quote in the week. We were not too upset at the time as we were glad that the phone died there, as opposed to at home. We thought that it was best that the problem came up now before we paid etc. Then the week passed and their was no communication from the team at all! In fact after being patient for another week, I decided to take my mother to the store in the 3rd week because it cannot take so long. When we arrived at the store, the front desk person was looking for the phone (or in the backroom area for over 30minutes). While my mother and I was waiting a random customer (who happen to be white) was in the mall and thought he'd check the progress of his phone(without receiving contact from the store), this man was then notified by someone else at the front desk that his phone was ready and in a few minutes he left the store with his phone, while my mother and I was still waiting for a phone we brought to the store over a month ago. When the front desk person finally came back to us. He indicated that the phone was not assessed yet and that the technician will be doing the assessment now, "do we want to wait?" I was furious because another customer received their phone without notification and I who had received previous notification could not get my phone. In my anger I started becoming stern and requesting time of collection etc. The person was so rude to tell me and told me to lower my voice and refused to call the manager and said the manager was out. We then waited, returned, and the technician came to us to apologize and said that they can get the phone to work again and insisted that I pay. However, everything made me weary and I insisted that he first check what happens if the phone's battery runs down completely, as that seems to be a recurring problem (It felt as if I was telling the professional what the problem was). He then agreed that the phone will be his top priority and that he will run a test to see if it can recharge when rundown. My mother and I left feeling as if we did not matter and that we were being disregarded for "better customers" . However, we could not go somewhere else because they already tampered with the phone, which is what the representative at the I store told me. We waited for communication from the technician and finally collected the phone towards the end of June. The technician then called us and said he thinks the battery needs to be replaced which is why the phone runs down and refuses to switch back on. We assumed that a thorough assessment was done and accepted the quote. Upon arrival the technician said he checked the battery again and i was the issue and he apologised again, my mother and I assumed that the technician knew what he was speaking about as he seemed to be convinced it was fixed and for once I operated the phone in working condition (even though I was upset that the screen was then not an issue). We then signed all the relevant documents and then we paid whatever was necessary which was over a thousand rand. However, in a week or two, the phone's battery ran down again and we needed to take the phone back. When we arrived there and they said that they'll do an assessment AGAIN and let us know...When they did an assessment they gave me a quote for R1500 because they NOW think it is the main board or mother board which is the issue and that needs to be sent to head office and if it is not the case then the phone cannot be fixed. I was so furious, because not only was it an issue that the phone is not fixed and we paid for it. But Now the phone also refused to go back on like before...they said they cannot get it to switch on again because I even asked them to get the phone operational and we'll make sure not to have it run down again because my mom depends on her phone to work as she sells products for a living. They again refused this and I was so upset because it took, consistent travelling from the Northern suburbs to Canal Walk, it meant a financial loss for my mother as she could not do business from her phone and we also faced numerous stares, disrespect and humiliation while trying to get a service WE PAID FOR rendered. I refused to pay the amount because I was under the impression that the technicians did a proper assessment, I felt like these people knew we were vulnerable and wanted to exploit us, in a time where everyone is experiencing extreme economic difficulty. However, I again asked to speak to the manager and that was not an option, the person continued to go to the back and find answers to my questions and reported back to me. I was even more livid because I feel a case like this is sensitive and a manager needs to intervene and handle the situation with the soft skills they possess. I was very upset that out of the blue there was a scenario where the phone could not be fixed at all and that we have wasted so much time, money and effort. It was as if the store just wanted to get rid of us. After, continuous arguments, the person came with a deal from the back that I either pay the R1500 ( not exact amount) and hope the phone is fixed or they can remove the screen and battery and give us the phone back with a refund. However, I feel that is such an unequal offer and my mother is being treated unjustly and unfairly, because they already tampered with the phone. The front desk person said we can think about the offer and get back to him. He also said we shouldn't come back to the store but let them know via email (I think they thought we were making a scene in the store). We went home and later that week consulted with a representative from iphone and they said that it would be risky for them to work on a phone that someone else has worked on multiple times. This former made me more upset, because now that they have further messed-up the phone, they want to give it back, and we will probably not be able fix it elsewhere (as it seems technicians are reluctant to work on phones that has been worked on before). It is sad that this is how the store chose to treat us, because we specifically went there based on a previous employee's recommendation that the store really go the extra mile for their clients. Sadly, we got to see that they only go the extra mile for a "certain type" of client and the rest of us folk, well, we are dispensable and not good for business. I did not go and collect the phone yet because I refuse to accept the options that they have given me. While making the review I would also like advice as to how this matter can be taken further. I do not know how to get a hold of an ombudsman yet? I have never felt so belittled and mistreated by a place before. I am horrified at the service and assistance I've paid for.
53 replies
60 months ago
Edgars just in it for the money
I had such a horrible experience at Edgars Zevenwacht today! I purchased some items at Edgars in March for my husband and myself as we were attending a wedding that Saturday. However, some of the items were too big for my husband and I wanted to return that today. However, the staff member assisting me said I cannot return it without the receipt but I will be able to exchange it for an item of the same amount as I do not have the receipt. However, after searching for about 10minutes I found the receipt and asked her to do the return like she said she would do if I have the receipt. She then checked the date and saw that I purchased the item 6 weeks ago and according to their policy you can only return and exchange items after 4 weeks. I spent an entire 30 minutes arguing with the lady and her superior who said that that was retail policy and they will do me a favour by giving me a gift card of the value or by taking other items. I stressed to them that I do not desire to purchase any other item as I only bought the items for the wedding and I do not want to spend money on something I do not need. The superior Stephanie then told me they cannot help me if I do not want to accept this fact. The superior was extremely ****y and rude as I was trying to explain my situation to her and telling her nobody told me about this policy because I have exchanged and returned items previous between a 3-6month period I was not aware of the policy. She then insisted it was my duty to read the back of my receipt and that there was nothing that she can do. After that, she scrutinized the collar of the shirt I was in return and made snarky remarks in front of the other customers. I feel like I was forced into 1800 debt that I do not need. I felt very disrespected and unvalued. I was so upset because I have been such a loyal customer. Edgars was the first account I ever opened and I was always happy with their warm and welcoming customer service. However, after today I feel that they are only there to get people's money at any cost.
0 replies
61 months ago
Spier wine farm promotes white privilege
My friends and I decided to celebrate her birthday by doing wine tasting at Spier. We upon arrival the tasting room was packed and Zippo (staff member) Recommended going for a picnic while wait for our tasting. We were second on the list. She took our contact details and said she’d call us when there’s space. However, she asked the family in front of us to wait inside the tasting room. Another staff member also told the people behind us to wait as it shouldn’t take long. We found it strange that we were the only people sent away to wait but we didn’t put much thought to it as we looked forward to a picnic on the beautiful lawn before our tasting. However, later the security tells us the picnic area is closing now and we need to go query why we have not receive a call from them in over an hour. When we got there our names were ticked off the waiting list and when we asked The staff member she said she called us but we didn’t not receive a call from her. She said she doesn’t know why it didn’t go through but she was clearly lying and said she’ll find us a space now. When we asked her to sit outside she said due to covid they cannot allow more than 4 people outside. However, when we initially arrived there there were people in larger groups outside. She was extremely insincere and we felt as if she was discriminating against us. The white people before and after us all received excellent service and were placed where they requested to be. And it seemed as if she wanted us to leave. It’s sad that we’re over 20 years in democracy and people are still making you feel as if you do not belong. I’m so disappointed in the staff because we were at the Eagle shelter and had such a great experience there, even the picnic was so lovely. However, its sad that we did not receive the same treatment from the staff at the tasting centre.
0 replies
64 months ago
Bad management KFC Soneike
I was at KFC Soneike today, I stood in a line in my car to enter the premises and as I entered the drive thru closed but the manager insisted I could go inside. I stood in another line outside for 35minutes only for the manager to come out and say they do not have chicken. They let myself and other customers stand outside and say that they cannot make more chicken because they need to leave however they did not notify us of the problem when we arrived, only when they wanted to close at 8. So they turned all of us away. I understand that the curfew is in place and that they need to leave by a certain time. However, they did not need to make us wait so long... I stood there for 55 minutes in total only To be turned away at the door. It was also very difficult to get food anywhere else due to the time. They really need to deal with their customers better!
0 replies
66 months ago
Poor service
These people have no interpersonal skills and only care about making money! I took my car for a service yesterday and when I needed to collect my car. I typed the incorrect 3 times. I then decided to go to the bank and make a payment there. The serviceman said I would just need to bring along the proof of payment. I was a bit cautious about walking to the bank from the dealership and then asked my brother to make an electronic payment into the dealership’s account. However when that was indicated to the serviceman he said that unfortunately proof of payment will not suffice and the transaction would have to reflect in the bank’s account, why the sudden change I don’t know. Then he made some snarky comment about people conning them. He then suggested I can fetch the car between 8:30-9:00 the following day as the transaction should reflect by then. As frustrated as I was I left because I knew that these dodgy things happen and maybe he was being cautious. However, when we called at 9 to confirm if the transaction reflected the serviceman was busy and the accounts lady could not comment on the payment! She said we must wait for her call... I am very frustrated that I still do not have my car back after a payment was made and they instructed that they cannot do cash payments. I am more than 35mins late for work already and still couldn’t give my boss a clear indication as to when I’ll be at the office. Now I have to make another payment meaning I paid twice to receive my car and the serviceman advised that If I do this now it would take about a week or two to get one of my payments back! I am very upset at the poor Service on their behalf and that they cannot conform my payment. It’s really sad and pathetic, especially since I’ve been such a loyal client for more than 4 years now.
0 replies
98 months ago
Bad service
I can not use my Sim card and I can't do my work or personal things my phone and Sim card is damaged. I have been struggling since Friday to do a Sim swap. When I went into the store they told me they cannot do it as they are updating their systems. I have been there all weekend and it is still not fixed. Now I am paying for services I cannot use. If that is not bad enough I am loosing out on business as my sim card is inactive. I asked them if I could not do a cancelation of the contract to do a manual Sim swap and they said they could not do it at the time. I needed to come back and even then I would first need the cancelation to be through before the Sim swap could be done. I am so angry how can they tell paying custermors that. Why did they not inform us and put measures into place before doing this? It is very unprofessional
53 replies
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1 Star
11 (100%)