Awesome customer service

I bought an Airoh helmet in May 2021 via Spirit's online site and it arrived, fitting perfectly. About 2 weeks ago I noticed that the inner lining had split at the back and that the foam was starting to fall out. I contacted Sprirt via email and received a prompt reply from Jasmin, the customer manager. She explained that the helmet would have to be sent away for assessment as it was not their own brand. Being in retail, I know that this is standard procedure. Because I work in Stellenbosch, I told her that I can only drop off the helmet on a Saturday. I arrived at the shop this morning with the helmet and was greeted at the gate BY NAME!! It was Jasmin. She booked in the helmet and carefully explained the procedure. People like Jasmin make it a pleasure to deal with Spirit Motorcycles and I will be returning again. And again. And again.