SM
Spirit Motorcycles
Unclaimed Business
SM
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Spirit Motorcycles
Spirit Motorcycles has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Spirit Motorcycles across 16 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRJ
Richard J
1 reviews | Active since Jan 2020
17 Sept 2025, 13:35
Misleading "Priority Shipping" & Countdown Timer
I am very unhappy with SGI Motorcycle Gear. Their website shows a countdown timer under the order button, saying that if you buy before the timer ends, the order will be shipped today. I ordered before the cut-off, even paid R50 extra for "priority shipping," and received an email saying my parcel was "on its way." The next day, I checked the tracking only to find it had not even been picked up by the courier. After contacting SGI, I was told that the countdown and the R50 priority fee simply mean the package is packed and they call the courier—it does NOT mean it gets shipped that day. This is very misleading advertising. It’s now more than 24 hours later, and my package still has not been collected. I bought from SGI because I used to like Spirit and trusted their reputation, but this experience has been very disappointing. I feel ******* into paying extra for a service that doesn’t exist. SGI needs to either fix their website wording or stop charging for a "priority" service that does not deliver what it promises.
Helpful (0)
|Replies (0)RJ
Richard J
1 reviews | Active since Jan 2020
17 Sept 2025, 13:35
Misleading "Priority Shipping" & Countdown Timer
I am very unhappy with SGI Motorcycle Gear. Their website shows a countdown timer under the order button, saying that if you buy before the timer ends, the order will be shipped today. I ordered before the cut-off, even paid R50 extra for "priority shipping," and received an email saying my parcel was "on its way." The next day, I checked the tracking only to find it had not even been picked up by the courier. After contacting SGI, I was told that the countdown and the R50 priority fee simply mean the package is packed and they call the courier—it does NOT mean it gets shipped that day. This is very misleading advertising. It’s now more than 24 hours later, and my package still has not been collected. I bought from SGI because I used to like Spirit and trusted their reputation, but this experience has been very disappointing. I feel ******* into paying extra for a service that doesn’t exist. SGI needs to either fix their website wording or stop charging for a "priority" service that does not deliver what it promises.
0
Replies (0)JW
John W
1 reviews | Active since Jan 2020
13 Nov 2024, 15:24
Local company scores with customer service
I recently ordered a new modular helmet online from SGI (Spirit). It arrived within a couple of days. While playing with it, it didn't quite work the way I expected it to. Once I queried it with SGI, they were happy to arrange for the helmet to be collected by courier and for a replacement to be delivered. I played with the helmet some more and decided to keep the one I had. But full marks to SGI for immediately offering a replacement anyway, and for the prompt delivery of the original order. That's how customer service should work.
Helpful (0)
|Replies (0)JW
John W
1 reviews | Active since Jan 2020
13 Nov 2024, 15:24
Local company scores with customer service
I recently ordered a new modular helmet online from SGI (Spirit). It arrived within a couple of days. While playing with it, it didn't quite work the way I expected it to. Once I queried it with SGI, they were happy to arrange for the helmet to be collected by courier and for a replacement to be delivered. I played with the helmet some more and decided to keep the one I had. But full marks to SGI for immediately offering a replacement anyway, and for the prompt delivery of the original order. That's how customer service should work.
0
Replies (0)GR
Grant R
1 reviews | Active since Jan 2020
13 Sept 2024, 05:56
Endangering lives
I bought a pair of cargo riding pants online back in May and it was drama from the start. I received an email the next day from Jasmin apologizing and she stated that even though the system accepted my order and took payment, someone had sold the last item in store. I was willing to wait and in no rush for their new stock to arrive which eventually happened in July. I shocked that Jasmin whose name was on the invoice had sent me the wrong size, 38 instead of 36 and when I queried it she had the audacity to tell me the label was wrong and the size is correct which clearly it is not. This is a garment worn for protection and Jasmin and SGI think its ok to wear loose fitting PPE garments while riding instead of fixing her mistake. Now I have an item that I paid over R1000.00 for that I've never used.
Helpful (0)
|Replies (0)GR
Grant R
1 reviews | Active since Jan 2020
13 Sept 2024, 05:56
Endangering lives
I bought a pair of cargo riding pants online back in May and it was drama from the start. I received an email the next day from Jasmin apologizing and she stated that even though the system accepted my order and took payment, someone had sold the last item in store. I was willing to wait and in no rush for their new stock to arrive which eventually happened in July. I shocked that Jasmin whose name was on the invoice had sent me the wrong size, 38 instead of 36 and when I queried it she had the audacity to tell me the label was wrong and the size is correct which clearly it is not. This is a garment worn for protection and Jasmin and SGI think its ok to wear loose fitting PPE garments while riding instead of fixing her mistake. Now I have an item that I paid over R1000.00 for that I've never used.
0
Replies (0)GL
Gerhard L
1 reviews | Active since Jan 2020
22 Sept 2023, 11:28
Spirit Helmet = Bad Choice
My initial experience with spirit helmets was OK-ish. The older Hi-Octane model helmet was affordable and to an extent, you get what you pay for. Very noisy helmet, not really for the long road I learned. I therefore committed to a new SGI Katana Helmet ; at R2500. - I as very excited about my new helmet. Smart looking, appeared to be a more serious version/design over my previous cheap buy. This new helmet's visor started to crack within the 1st 2/3 weeks at the "button" to place a visor insert (anti fog usually). Thinking it was something I did by accident. After 4/5 months of use, both sides are cracked in star shaped pattern the size of a golf ball. The shop tells me this is not a manufacturing fault. That I am the 1st customer than has this complaint, and I can buy a new visor for R350. After argument and stating my extreme disappointment in the low quality product, and their disinterest to replace their cracked-by-itself visor, I decided I will never buy Spirit products again. There is no other explanation other than poor quality/design. This particular helmet has about 3 "gears" only to close the helmet visor. I.e. it slams shut from open position when you close it, or , have strong headwind it will also slam shut, and thus cracks the visor = poor design / insufficient testing on model performed - clearly. Their Gloves (highest priced model) - lasts less than a year and pulls open at the stiches / plastic cracks. Within 8 months. Waste of money. It is clear as mud that this visor will not hold a rock away from my eyes, and I'm as concerned about my brain staying inside my skull if the above is anything to go by their product. When driving on freeway, it sounds like you are in the middle of a blizzard storm. It is loud! The safety rating is not on standard as recommended by reputable sources. =ECE-R2205. You should aim for ECE-2206. You can find better helmets for the same price. Do not undercut yourself. Grey matter matters. We all know what it means to buy cheap
Helpful (0)
|Replies (0)GL
Gerhard L
1 reviews | Active since Jan 2020
22 Sept 2023, 11:28
Spirit Helmet = Bad Choice
My initial experience with spirit helmets was OK-ish. The older Hi-Octane model helmet was affordable and to an extent, you get what you pay for. Very noisy helmet, not really for the long road I learned. I therefore committed to a new SGI Katana Helmet ; at R2500. - I as very excited about my new helmet. Smart looking, appeared to be a more serious version/design over my previous cheap buy. This new helmet's visor started to crack within the 1st 2/3 weeks at the "button" to place a visor insert (anti fog usually). Thinking it was something I did by accident. After 4/5 months of use, both sides are cracked in star shaped pattern the size of a golf ball. The shop tells me this is not a manufacturing fault. That I am the 1st customer than has this complaint, and I can buy a new visor for R350. After argument and stating my extreme disappointment in the low quality product, and their disinterest to replace their cracked-by-itself visor, I decided I will never buy Spirit products again. There is no other explanation other than poor quality/design. This particular helmet has about 3 "gears" only to close the helmet visor. I.e. it slams shut from open position when you close it, or , have strong headwind it will also slam shut, and thus cracks the visor = poor design / insufficient testing on model performed - clearly. Their Gloves (highest priced model) - lasts less than a year and pulls open at the stiches / plastic cracks. Within 8 months. Waste of money. It is clear as mud that this visor will not hold a rock away from my eyes, and I'm as concerned about my brain staying inside my skull if the above is anything to go by their product. When driving on freeway, it sounds like you are in the middle of a blizzard storm. It is loud! The safety rating is not on standard as recommended by reputable sources. =ECE-R2205. You should aim for ECE-2206. You can find better helmets for the same price. Do not undercut yourself. Grey matter matters. We all know what it means to buy cheap
0
Replies (0)SK
Shaun K
1 reviews | Active since Jan 2020
11 Dec 2021, 19:44
Awesome customer service
I bought an Airoh helmet in May 2021 via Spirit's online site and it arrived, fitting perfectly. About 2 weeks ago I noticed that the inner lining had split at the back and that the foam was starting to fall out. I contacted Sprirt via email and received a prompt reply from Jasmin, the customer manager. She explained that the helmet would have to be sent away for assessment as it was not their own brand. Being in retail, I know that this is standard procedure. Because I work in Stellenbosch, I told her that I can only drop off the helmet on a Saturday. I arrived at the shop this morning with the helmet and was greeted at the gate BY NAME!! It was Jasmin. She booked in the helmet and carefully explained the procedure. People like Jasmin make it a pleasure to deal with Spirit Motorcycles and I will be returning again. And again. And again.
Helpful (0)
|Replies (0)SK
Shaun K
1 reviews | Active since Jan 2020
11 Dec 2021, 19:44
Awesome customer service
I bought an Airoh helmet in May 2021 via Spirit's online site and it arrived, fitting perfectly. About 2 weeks ago I noticed that the inner lining had split at the back and that the foam was starting to fall out. I contacted Sprirt via email and received a prompt reply from Jasmin, the customer manager. She explained that the helmet would have to be sent away for assessment as it was not their own brand. Being in retail, I know that this is standard procedure. Because I work in Stellenbosch, I told her that I can only drop off the helmet on a Saturday. I arrived at the shop this morning with the helmet and was greeted at the gate BY NAME!! It was Jasmin. She booked in the helmet and carefully explained the procedure. People like Jasmin make it a pleasure to deal with Spirit Motorcycles and I will be returning again. And again. And again.
0
Replies (0)GB
Gary B
1 reviews | Active since Jan 2020
20 Apr 2021, 14:12
Bad customer service from Spirit Motorcycles in Cape Town
I have had the unfortunate displeasure of dealing with Jasmin from Spirit Group International trading as Spirit Motorcycles. They are based here in Cape Town and sell motorcycle accessories and clothing.. Im not telling anyone specifically not to buy from them, but I certainly am dissatisfied with their lack of service and its up to you to decide if you want to deal with a company like this, who does not offer the service of going out of their way for their customers. Here are the facts ...I purchased a motorcycle helmet from them on 22 Feb 2021 via their online site (im trying to shop online as much as possible for my and my families safety and the shops staff safety during covid times). I followed their sizing guide on their own website for their own helmets and bought the size according to their measurements that should have fitted me perfectly. The helmet arrived via courier, but it was far too small and could not even get it on my head. On 19 April I drove from the South of Cape Town all the way to their HQ to have it swapped for a larger size. (just to note here that the helmet has a protective film over the visor with a graphic on that will prevent a person from using the helmet without removing that sticker. I did not use it at all and had its protective pouch and boxing in perfect 100% brand new condition. I was helped by Jasmin, their retail manager, but they said that they dont have any larger sizes in stock. There was no other helmet their in their showroom/stock that i liked, so i asked for a refund. They refused the refund due to it been over their 10 day return policy. I explained to them that I phoned their company a few days after i received the product and spoke to a gentleman their who said that I could return the helmet as it did not fit (he did not specify that they had a 10 day returns policy). I told them that I have been suffering from covid related depression and have not been going out. Its not my fault that their sizing guide is incorrect and they they had run out of stock of my actual size, plus i already drove to them to return it in good faith but they refused flat out to give me a refund, even after explaining all of this to them very politely. I was actually quite dumbfounded and very disappointed by this utter lack of service to a very reasonable request, its their own product and in a 100% resalable condition. I drove back home feeling very annoyed with them. I then wrote a written complaint to their company email provided with the same information as above. they replied today to say that its ok now that they will give me a refund but i have to come all the way back to their shop to bring the helmet back again before they will give me a refund. However, i was there yesterday, with the helmet, in good faith that would give me a refund then and there. I gave them all the same info but they decided to pull 'company policy' on me that they couldnt give me a refund. All i am asking is that they send their driver or someone else to pick up the helmet and give me my refund, but they are refusing. I even phoned Jasmin today to check if they were seriously not going to send someone out and she very rudely would not let me speak or finish my sentence and kept talking over me while i was trying to talk to her, so i put down the phone in disgust.. This is no where near the level of customer service that I would expect from a 'seemingly reputable' company like Spirit Motorcycles and will never deal with them again. You would think that people doing business during Covid times would be grateful for any support/business that they can get and not take it foregranted and make sure that they give good service to attract more and loyal customers during this tough time for everyone.
Helpful (0)
|Replies (0)GB
Gary B
1 reviews | Active since Jan 2020
20 Apr 2021, 14:12
Bad customer service from Spirit Motorcycles in Cape Town
I have had the unfortunate displeasure of dealing with Jasmin from Spirit Group International trading as Spirit Motorcycles. They are based here in Cape Town and sell motorcycle accessories and clothing.. Im not telling anyone specifically not to buy from them, but I certainly am dissatisfied with their lack of service and its up to you to decide if you want to deal with a company like this, who does not offer the service of going out of their way for their customers. Here are the facts ...I purchased a motorcycle helmet from them on 22 Feb 2021 via their online site (im trying to shop online as much as possible for my and my families safety and the shops staff safety during covid times). I followed their sizing guide on their own website for their own helmets and bought the size according to their measurements that should have fitted me perfectly. The helmet arrived via courier, but it was far too small and could not even get it on my head. On 19 April I drove from the South of Cape Town all the way to their HQ to have it swapped for a larger size. (just to note here that the helmet has a protective film over the visor with a graphic on that will prevent a person from using the helmet without removing that sticker. I did not use it at all and had its protective pouch and boxing in perfect 100% brand new condition. I was helped by Jasmin, their retail manager, but they said that they dont have any larger sizes in stock. There was no other helmet their in their showroom/stock that i liked, so i asked for a refund. They refused the refund due to it been over their 10 day return policy. I explained to them that I phoned their company a few days after i received the product and spoke to a gentleman their who said that I could return the helmet as it did not fit (he did not specify that they had a 10 day returns policy). I told them that I have been suffering from covid related depression and have not been going out. Its not my fault that their sizing guide is incorrect and they they had run out of stock of my actual size, plus i already drove to them to return it in good faith but they refused flat out to give me a refund, even after explaining all of this to them very politely. I was actually quite dumbfounded and very disappointed by this utter lack of service to a very reasonable request, its their own product and in a 100% resalable condition. I drove back home feeling very annoyed with them. I then wrote a written complaint to their company email provided with the same information as above. they replied today to say that its ok now that they will give me a refund but i have to come all the way back to their shop to bring the helmet back again before they will give me a refund. However, i was there yesterday, with the helmet, in good faith that would give me a refund then and there. I gave them all the same info but they decided to pull 'company policy' on me that they couldnt give me a refund. All i am asking is that they send their driver or someone else to pick up the helmet and give me my refund, but they are refusing. I even phoned Jasmin today to check if they were seriously not going to send someone out and she very rudely would not let me speak or finish my sentence and kept talking over me while i was trying to talk to her, so i put down the phone in disgust.. This is no where near the level of customer service that I would expect from a 'seemingly reputable' company like Spirit Motorcycles and will never deal with them again. You would think that people doing business during Covid times would be grateful for any support/business that they can get and not take it foregranted and make sure that they give good service to attract more and loyal customers during this tough time for everyone.
0
Replies (0)LL
CF
Craig F
1 reviews | Active since Jan 2020
21 Dec 2020, 10:34
Do not buy the Forma Adventure boots - No after sale service and seemingly poor quality.
At the end of October 2020 I bought a pair of Forma Adventure boots for my trip to Namibia. Three days into the trip the heel part of the sole had come loose. I immediately took a picture and showed them the damage. These three days were road riding as we camped just over the border. Spirit told me to bring in the boots after I returned which I did. They sent it off to the manufacturers which sited wear and tear and rider damage. This was not the case during the first three days. I could not keep the boots in a box for the next three and a half weeks as they were my only pair of riding boots. As a show of good faith they glued it back together which has damaged the leather part of the boot. For a pair of boots that cost over R4500 I would expect a little more from them. I now have a pair of boots that have been glued together with no guarantee should the rest of the sole come apart. I like the boot however when something goes wrong you have no recourse.
Helpful (0)
|Replies (0)CF
Craig F
1 reviews | Active since Jan 2020
21 Dec 2020, 10:34
Do not buy the Forma Adventure boots - No after sale service and seemingly poor quality.
At the end of October 2020 I bought a pair of Forma Adventure boots for my trip to Namibia. Three days into the trip the heel part of the sole had come loose. I immediately took a picture and showed them the damage. These three days were road riding as we camped just over the border. Spirit told me to bring in the boots after I returned which I did. They sent it off to the manufacturers which sited wear and tear and rider damage. This was not the case during the first three days. I could not keep the boots in a box for the next three and a half weeks as they were my only pair of riding boots. As a show of good faith they glued it back together which has damaged the leather part of the boot. For a pair of boots that cost over R4500 I would expect a little more from them. I now have a pair of boots that have been glued together with no guarantee should the rest of the sole come apart. I like the boot however when something goes wrong you have no recourse.
0
Replies (0)