Local company scores with customer service

I recently ordered a new modular helmet online from SGI (Spirit). It arrived within a couple of days. While playing with it, it didn't quite work the way I expected it to. Once I queried it with SGI, they were happy to arrange for the helmet to be collected by courier and for a replacement to be delivered. I played with the helmet some more and decided to keep the one I had. But full marks to SGI for immediately offering a replacement anyway, and for the prompt delivery of the original order. That's how customer service should work.