XDS Misrepresenting ABSA Loan – Write-Off Changed to "In Arrears" & Marked Active!

I’m extremely disappointed with both Splendi and XDS regarding a serious inconsistency and possible misrepresentation on my credit profile.

I had a personal loan with ABSA, which was officially written off on 28 May 2024. This write-off status was consistently displayed on my credit report for months, confirming the loan had reached enforcement action stage. However, to my shock, I pulled a new report this week and saw the write-off had been quietly removed — and replaced with "150+ days in arrears", while the account is now shown as active again!

This is highly misleading and prejudicial. It falsely suggests that the account is still open and accumulating arrears, even though it was already written off — and ABSA hasn't contacted me with any reversal notice.

In terms of the National Credit Act (NCA):

A write-off is classified as an adverse enforcement action (Regulation 17(1)) and may only be retained for 1 year on a credit profile.

- If the debt is paid or settled, Section 71A requires the bureau to remove the listing within 7 days.

- And Section 70 of the NCA requires all credit data to be accurate and up to date — not silently altered to worsen a consumer's credit status.

By replacing the write-off with 150+ arrears and reactivating the account, TransUnion and XDS have effectively:

- Rewritten my credit history without notice,

- Extended the lifespan of the adverse listing beyond the legal limit,

- And created a distorted view of my credit status for any future lender.

This is not just a technical issue — it has a real impact on my financial life, and it violates consumer rights under the law.

I'm demanding:

- Full explanation and supporting documents from ABSA or the bureaus about why the write-off was removed.

- Immediate correction and restoration of accurate account status.

- Removal of the account entirely if the 12-month retention period has already passed.

If this is not resolved promptly, I will escalate the matter to the National Credit Regulator (NCR) and the Credit Ombud, with all supporting evidence.

Enough is enough. Consumers deserve transparency and lawful handling of their credit data.