Disgusting and humiliating service

I'm so sadly disgusted at how I was treated today at Splush Clearwater mall.

I got an sms on Wednesday that I could book a free blowout but the system was not working online so I went in store to book that same morning! The lady took my name and number and said she would confirm with me. She called me the same day to confirm my appointment for 1 o clock on friday.

I made arrangements to fetch my daughter earlier at school in order to be punctual. I got there, the lady put me in the chair, hair loose and in the basin. Then all of a sudden there was a problem. She only then asked for my name, and then called a lady named Taryn to tell me that they can't help me right now because there's another client who booked for 1pm. I had to get up and tie my partially wet hair in a bun and leave. I was so upset and humiliated that I just wanted to get out of the shop.

I can't believe this is how they treat their clients for mistakes they make! I wasted my time, petrol and had to pay for parking for absolutely nothing. This is unacceptable honestly.

The above is an email I wrote to them on Friday and stil no response. Just shows how little they care!