Promotions ****mers stay away

The Valentine promotion on slots. So there are 4 levels to reach in this promotion, each one you receive a reward. The 1st two I got, the 3rd one you have to wager R2500, I did the R2500, before you enter a level you can see how much you need to wage, I had a R28 to wager and I wagered a bit more than that. Afterwards I go to collect my prize. I clicked on it and it say. Unlucky you not currently eligible for this promotion. My level 3 that I completed is closed now and I can't enter. Next level 4 opens. I sent them a mail with screenshot saying I can't collect the prize. Okay they say they'll investigate, 6 days later the tell me I did not finish the wager on level 3 and the promotion. The promotion is all finished I can't access it and like I said the level to enter closes when you reach you wager, I know these ****ers are telling lies like they always do. 6 days to tell me I did not finish the wager, the person who answered the call and sent me emails could've told me that, that's the 1st thing you going to investigate, but 6 days **** off. This is a problem on there system but I know I finished the wager. I sent screen shots of everything, you could've think of something better, they ****med me out of that R2500 on that ****ty games and my time. They don't want to admit something on there side is wrong and they ****ed up, the customer service is so bull****, this ****er Kelly working on my damn nerves, they just ****en dumb, they must be held accountable and their stupid investigation with bs answer makes it worse. Stay away from this casino, they don't give a **** about there clients/ customers, seriously very poor. I'll spend my money elsewhere