Eft purchase of a ticket and still no Response.

i made an eft to purchase a ticket for the spring fiesta on the 02 September 2015 as it was convenient for me as i did not have time to go queue for tickets. Then i tried calling the number appearing on their pages (Facebook and Twitter) and the number was not working then i started getting worried as i had already made a payment. then i got a comment on facebook from them saying that i will get my ticket as soon as the payment reflects to them, which is going to take 24 - 48 hours, then i was at ease. On Monday as i was checking my emails i still did not get any response from them and that really got me worried because i used my last money to purchase that ticket. then i started sending them messages asking them to please check the progress regarding my ticket as 48 hours was way past and this time there was no response at all. I have been sending them messages on their pages since 02 September till date and there is still no response. i am really worried and this is really getting out of hand. their service is just poor and the person responsible for their pages is just unprofessional. i demand a vvip ticket as they wasted my time and money. please kindly help me out.