NEGLIGENCE is not even the word. Lost luggage.

Our company made use of Atlas for a conference. Some of us drove on the smaller shuttles, instead of the bigger busses. A few hours into our trip, a guy flashed and hooted at us. He came up to the driver and stated that the trailer was open and our luggage was busy falling out. The guy picked up one of the bags and returned it to us. We climbed out to investigate, just to realize that the trailer was open!!! To my luck, my bag was the only one that was nowhere to be seen. They emailed me immediately to say they will refund me the money of what the items in my bag was worth. I got quotation and everything and now suddenly they state that they are not responsible and as a token of good will, they will only give me a small amount (not even an 8th of what everything was worth). I emailed back to say that it is unacceptable, ect. No reply. Emailed again a week later, no reply. Now 5 days later, still no reply.

I never signed anything to state that I know my bag is in the trailer at own risk. Best of all is, when the driver realized that the trailer wasn't locked, he looked around the ground and found pieces of grass and plastic to try and secure the trailer.

I have footage and 10+ witnesses to all of this and they just don't care. Ignoring a HUGE mistake of yours, is not going to make me go away. I lost A LOT of precious items.

I am busy seeking legal advise.