No customer service and no liability cover

I had lodged a claim for damages after collecting my car from the driver a few weeks ago. To date the company has not paid any damages claiming "they don't inspect the inside of the car and thus can't prove thay the damage was caused by them".

Subsequent conversations resulted in them offering me R450 or half the minimum quote I could obtain, and the comment said if you accept we will pay, if not we will follow the necessary steps (referring to their lawyers)

I accepted the payment and requested to still have a conversation with their layers to be able to understand why I am onky eligible for 50%.

to date, no payment. thr ops manager has stopped responding to my messages. Whilst dealing with this complaint, I must note that the ops manager has terrible customer skills and is incredibly rude and dismissive on the phone.