MD
Mark Dimmick-Touw
Active since Mar 2016
17
Reviews
0
Industries
Reviews
17 reviews26 months ago
No customer service and no liability cover
I had lodged a claim for damages after collecting my car from the driver a few weeks ago. To date the company has not paid any damages claiming "they don't inspect the inside of the car and thus can't prove thay the damage was caused by them". Subsequent conversations resulted in them offering me R450 or half the minimum quote I could obtain, and the comment said if you accept we will pay, if not we will follow the necessary steps (referring to their lawyers) I accepted the payment and requested to still have a conversation with their layers to be able to understand why I am onky eligible for 50%. to date, no payment. thr ops manager has stopped responding to my messages. Whilst dealing with this complaint, I must note that the ops manager has terrible customer skills and is incredibly rude and dismissive on the phone.
0 replies
26 months ago
Terrible customer service, damages not paid for. Rude ops manager and admin staff.
I have made use of Springbok Parking a few times and have been happy, however on 26 January 2023, when I got my car back the front driver seat was badly damaged as though it had been burnt or had chemicals spilt on it. I immediately asked what happened and the driver told me he didn't know I should speak to the ops manager. I phoned the ops manager who gave me a runaround for a few days stating that the driver who took the car wasn't at work and upon return they will sort it out. A month later they are willing to pay 50% of the claim stating that they can't pay for it if they don't know about it, however they don't inspect the inside of the vehicle. The response is that the driver claims that the seat was already damaged... I would assume if they would document this damage if it was noticeable by the drive.....After telling them I will send them my bank details for the 50% payment, but ensure I review them properly, I was told I will be hearing from their layers for "threatening the company". I hope to hear from the lawyers soon to assist with processing my claim.
0 replies
45 months ago
AES no after sales service
I was sold a new vodacom contract by Johannes from AES. One week later the router/internet has stopped working and I have had no assistance I'm getting the problem solved. AES provides sales with no after market service at all. Please beware of using this company.
134 replies
45 months ago
Vodacom useless
Vodacom has responded to my reciew on poor service stating that "a consultant will get back to you in due course "......Please may I ask for a time frame as to when this "due course" might be. It has now been 7 days with no communication on the proposed time for a technician to be sent out. All the call centre agents promise feedback, none is given. I have had to buy mobile data multiple times to make up for the lost fibre. Will Vodacom and AES assist with this problem as a matter of urgency as the service and excuses have now become pathetic. Johannes from AES sold me the product but is unable to assist. Vodacom signed the contract and is unable to assist. Nokia is unavailable to clients and had no technicians I'm the area according to AES. Please can I have some decent feedback on the matter. Furthermore, Cancellation terms for vodacom state 30 days, meaning I can't exit the contract without losing money
402 replies
45 months ago
Terrible service
Terrible service. I had a new router installed as part of a vodacom fibre upgrade. 1 week later my fibre stopped working. After logging calls and multiple complaints I have still not recieved a time or date for a technician to assist with my outage. It has been 4 days that the fibre is down with no assistance.
0 replies
45 months ago
Terrible after sales service
Terrible after sales service. My fibre stopped working on Tuesday and I logged a call with Vodacom. As of Friday, having called the call centre multiple times, I have still not recieved a date or time for a technician to come and assist. I work from home and have had to purchase a lot of data to make up for the lost internet connection. All of the consultants have tried to help but claim that the work is outsourced to Nokia and they can only escalate the matter, the call centre and first line reporting have been helpful, but the vodacom systems and 2nd line management have been useless in assisting with the problem at hand.
268 replies
63 months ago
Vodacom terrible service
I have been trying to get assistance to unblock my mom's home internet, but Vodacom has not been able to assist. My father passed away and the internet was in his name, it is now blocked, but my mother is still paying monthly fees. We have requested change of ownership of the contract and unblocking but all avenues lead nowhere and we keep getting redirected with no solutions. I do not want to name the individuals who have refused to assist, but I do hope vodacom will contact us to assist.
109 replies
64 months ago
Shocking service from vodacom
My father passed away and I wanted to enquire about cancelling is cellphone contract. I was told in store that I can only cancel contract using a telephone line. I phoned the line and was told they cannot assist until I submit a proof of death via email, thereafter I would be able to contact vodacom to discuss the way forward. I submitted the certificate and my father's contract was then blocked, along with my moms and their home Internet which were all under my dads name. Vodacom cannot assist with unblocking immediately? Even though I told them my my mom has to travel alone for 6 hours tomorrow now with no method of making contact with us. Furthermore, the debits continued to come off my fathers account even though blocked. This is shocking service, as my mom needs her phone urgently, and the advice given was not accurate.
0 replies
84 months ago
Solar advice - kept to their word
Following problems I had with a faulty installation and poor response from the installer, solar advice agreed to send a team to remove all equipment and provide me with a full refund. Thank you very much for the assistance to Armando and team.
56 replies
85 months ago
Do not use Solar Advice or their installers ( installer name is Ben from Germiston)
I ordered and had a solar geyser retrofit installed through solar advice. Upon enquiry I received a call from their installer, Ben, in Germiston. I gave him the specifications of my house to which he replied no problem and continued to do the installation. The system has failed to heat water in my geyser and it has been a huge effort getting him to come and fix the problem. A month later he sent a team of installers to fix certain issues I had raised that were clearly wrong ( broken tubes and horizontally mounted system.) But never repaired many of the other issues ( system not bolted to the roof at all, pipes partially insulated). After the fixed the geyser still cannot heat the water and I am being forced to trouble shoot myself as well as purchase and install insulation and bolt the system in. I am very unhappy with the service as I have spent over R16000 with a verbal guarantee of water exceeding 60 degrees, where I havent managed above 48, that's with my element heating the geyser to 55 in the morning. Due to the poor installation there are times the geyser reduces in temperature. I have since found possible problems, which show that the way the installation was done was completely incorrect and the system is not capable of properly heating water. I still waiting for a response from Ben on the issue.
217 replies
Review Distribution
5 Star
2 (11.764705882352942%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (11.764705882352942%)
1 Star
13 (76.47058823529412%)