Terrible customer service, damages not paid for. Rude ops manager and admin staff.

I have made use of Springbok Parking a few times and have been happy, however on 26 January 2023, when I got my car back the front driver seat was badly damaged as though it had been burnt or had chemicals spilt on it. I immediately asked what happened and the driver told me he didn't know I should speak to the ops manager. I phoned the ops manager who gave me a runaround for a few days stating that the driver who took the car wasn't at work and upon return they will sort it out. A month later they are willing to pay 50% of the claim stating that they can't pay for it if they don't know about it, however they don't inspect the inside of the vehicle. The response is that the driver claims that the seat was already damaged... I would assume if they would document this damage if it was noticeable by the drive.....After telling them I will send them my bank details for the 50% payment, but ensure I review them properly, I was told I will be hearing from their layers for "threatening the company". I hope to hear from the lawyers soon to assist with processing my claim.