1 reviews | Active since Member
December 2018 I shopped online for a vehicle. I enquired about a 2017 Nissan Almera 1.5 at Springs Nissan as it looked like the best deal. I was called by Zainul. I asked about accident history and condition. Zainul assured me all of their Almera's have never been to an accident.(I have proof of communication). Went to view the vehicle on 19th Dec, the vehicle he had kept for me was in a bad condition. He still insited that the vehicles were not in a accident even though the vehicle doors and boot Could not close properly. He promised to fix all that needed to be. I told him I'm buying the vehicle for business use which should be operational in January. They were closing the dealership on the 21st Dec so I took delivery that day without Service book, spare keys, license documents and 10.1 check certificate as per industry. After collecting, I discovered the driver and the boot still does not close properly. The ignition hooks on the start mode at times. The radio switch off by itself and won't switch on. The brake pads had worn out. The vehicle had been in an accident, which he had not been honest about. I reported everything to Zain via WhatsApp because the dealership was closed for holidays. He promised to sort out everything beginning of January. Only on the 9th when I called him he promised to get someone to collect the car. Day of collection he does not have driver and I should bring in the vehicle myself. I took it in but when it returned he lied that they fixed everything. Same day the ignition kept hooking. I sent him a video to prove the vehicle was not fixed which he ignored. My spare keys, service book and licence documents not ready. I decided to write to Nissan SA. M y case was assigned to Rorisang. She helped because the service guy actually called and confessed that they never had the ignition part and as soon as it ready they will get back to me. Monday 29 Jan I was promised that they will collect my at 9h00 on Tues but no one arrived or called to say why they are not coming. I called head office left messages for Rorisang whom she never called back. At 17h45 on Tues 30th Zain called promised his driver would come today 31st January and it 11h00 and no one has came. I called Nissan SA and left a message for Rorisang to call back she still has not come back to me. I believe Nissan's after sales service is the worst. They only want people to buy in from there on they do not care. Even when you put in a complaint, it is not recognized.
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