Squadcars
Verified Business
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Squadcars delivers a consistently strong customer experience driven by highly praised individual sales consultants. The business excels in Staff Professionalism (4.7) and Sales & Purchase Experience (4.5), with customers frequently naming specific staff members who go above and beyond. Communication & Aftercare (4.2) is solid, though minor gaps exist. Vehicle Quality & Reliability and Service & Repairs themes receive limited but notable feedback.
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently praise named salespeople like Vincent, Solo, Bashimane, Marklin, and Ridwaan for patience, professionalism, friendliness, and genuine dedication to finding the right deal for each buyer.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
7.3Trustindex Rating
#8Ranked In Warranty & Service Plans
24h 25mReply Time
50 NPSVery Likely
Replied to 67% of negative reviews
Reply time on negative reviews: 3 hours 57 min
TrustIndex
7.3
Ranking
#8
in Warranty & Service Plans
Avg Reply
24h 25m
NPS Score
50
Recommended: Very Likely
Replied to 67% of negative reviews
Reply time on negative reviews: 3 hours 57 min
Review Distribution
4.9|136 Reviews
Jun '25 - May '26
5(96.7%)
4(0.8%)
3(0.8%)
2(0%)
1(1.7%)
5(96.7%)
4(0.8%)
3(0.8%)
2(0%)
1(1.7%)
Recent reviews (136)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceS
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Lionel M
1 reviews | Active since Jan 2020
12 Feb 2026, 16:40
Worst Service Ever!!!!
(If I could give zero, I would.) My experience with this dealership has been nothing short of disastrous, and I regret ever trusting them with the purchase of my 2020 Toyota Hilux VVTi. In my opinion, this dealership cares about one thing and one thing only: making a sale. Once your signature is on the contract, the rest becomes your problem. Within just three months of buying the vehicle, I discovered that the wheel alignment had clearly not been done properly. This wasn’t a small oversight—my tyres were completely worn out, far sooner than should ever happen on a recently purchased vehicle. Any dealership claiming to perform due diligence should have picked this up without question. To make things worse, even the windscreen wipers were worn out from day one. It’s unbelievable that something so basic wasn’t checked before handing over the vehicle. Their lack of care, lack of inspection, and lack of professionalism made it very clear to me that once they’ve secured your money, you’re on your own. In my personal experience, this dealership is more focused on chasing sales than providing trustworthy service or properly preparing a vehicle. I would strongly advise anyone considering buying from them to think twice. Learn from my experience—don’t let their sales pitch fool you.
Helpful (0)
|Replies (0)LM
Lionel M
1 reviews | Active since Jan 2020
12 Feb 2026, 16:40
Worst Service Ever!!!!
(If I could give zero, I would.) My experience with this dealership has been nothing short of disastrous, and I regret ever trusting them with the purchase of my 2020 Toyota Hilux VVTi. In my opinion, this dealership cares about one thing and one thing only: making a sale. Once your signature is on the contract, the rest becomes your problem. Within just three months of buying the vehicle, I discovered that the wheel alignment had clearly not been done properly. This wasn’t a small oversight—my tyres were completely worn out, far sooner than should ever happen on a recently purchased vehicle. Any dealership claiming to perform due diligence should have picked this up without question. To make things worse, even the windscreen wipers were worn out from day one. It’s unbelievable that something so basic wasn’t checked before handing over the vehicle. Their lack of care, lack of inspection, and lack of professionalism made it very clear to me that once they’ve secured your money, you’re on your own. In my personal experience, this dealership is more focused on chasing sales than providing trustworthy service or properly preparing a vehicle. I would strongly advise anyone considering buying from them to think twice. Learn from my experience—don’t let their sales pitch fool you.
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Replies (0)V