SM
SSEM Mthembu
Claimed Business
SM
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGV
Giuseppe V
1 reviews | Active since Jan 2020
8 Dec 2024, 09:37
Powertraveller Powergorilla (product code LOPG002) seeing the technical team and Charlene Visser in Sales and you were unable to assist me ON MEDICAL APPLIANCE DEEFECT as it passed the 1 year guarantee mark,
I came to your office for my defective Powertraveller Powergorilla (product code LOPG002) seeing the technical team and Charlene Visser in Sales and you were unable to assist me as it passed the 1 year guarantee mark, you saying that the internal battery is not replaceable and you did not even offer even to send back to the supplier for review or get me a replacement unit which I thought was unfair as was invoiced on 20 april 2018 - doc no INV440398 by Denise. The powergorilla battery no longer lasts, only lasting for 4 hours a night unlike when I first bought lasted much longer previously lasted about 12 hours for my remstar one autoflex cpap. Charlene also mentioned that there are issues with the powergorilla with also other customers and SSEM are looking for new suppliers for battery backup for CPAP machines.
Helpful (0)
|Replies (0)GV
Giuseppe V
1 reviews | Active since Jan 2020
8 Dec 2024, 09:37
Powertraveller Powergorilla (product code LOPG002) seeing the technical team and Charlene Visser in Sales and you were unable to assist me ON MEDICAL APPLIANCE DEEFECT as it passed the 1 year guarantee mark,
I came to your office for my defective Powertraveller Powergorilla (product code LOPG002) seeing the technical team and Charlene Visser in Sales and you were unable to assist me as it passed the 1 year guarantee mark, you saying that the internal battery is not replaceable and you did not even offer even to send back to the supplier for review or get me a replacement unit which I thought was unfair as was invoiced on 20 april 2018 - doc no INV440398 by Denise. The powergorilla battery no longer lasts, only lasting for 4 hours a night unlike when I first bought lasted much longer previously lasted about 12 hours for my remstar one autoflex cpap. Charlene also mentioned that there are issues with the powergorilla with also other customers and SSEM are looking for new suppliers for battery backup for CPAP machines.
0
Replies (0)VH
Vince H
1 reviews | Active since Jan 2020
9 Mar 2023, 07:20
Money makers or Medical service suppliers?
SSEM MTHEMBU should be ,as a medical products company, striving for excellence not high standards. There products are expensive and almost monopolistic. It would appear to be the the usual " Profits over client satisfaction. The quality of peoples lives are at stake in their business sector.
Helpful (0)
|Replies (0)VH
Vince H
1 reviews | Active since Jan 2020
9 Mar 2023, 07:20
Money makers or Medical service suppliers?
SSEM MTHEMBU should be ,as a medical products company, striving for excellence not high standards. There products are expensive and almost monopolistic. It would appear to be the the usual " Profits over client satisfaction. The quality of peoples lives are at stake in their business sector.
0
Replies (0)DR
GV
Giuseppe V
1 reviews | Active since Jan 2020
9 Sept 2020, 14:20
Ssem poor customer support
Please assist me as I came to your office for my defective Powertraveller Powergorilla (product code LOPG002) seeing the technical team and Charlene Visser in Sales and you were unable to assist me as it passed the 1 year guarantee mark, you saying that the internal battery is not replaceable and you did not even offer even to send back to the supplier for review or get me a replacement unit which I thought was unfair as was invoiced on 20 april 2018 - doc no INV440398 by Denise. The powergorilla battery no longer lasts, only lasting for 4 hours a night unlike when I first bought lasted much longer previously lasted about 12 hours for my remstar one autoflex cpap. Charlene also mentioned that there are issues with the powergorilla with also other customers and SSEM are looking for new suppliers for battery backup for CPAP machines. Regards, Giuseppe
Helpful (0)
|Replies (0)GV
Giuseppe V
1 reviews | Active since Jan 2020
9 Sept 2020, 14:20
Ssem poor customer support
Please assist me as I came to your office for my defective Powertraveller Powergorilla (product code LOPG002) seeing the technical team and Charlene Visser in Sales and you were unable to assist me as it passed the 1 year guarantee mark, you saying that the internal battery is not replaceable and you did not even offer even to send back to the supplier for review or get me a replacement unit which I thought was unfair as was invoiced on 20 april 2018 - doc no INV440398 by Denise. The powergorilla battery no longer lasts, only lasting for 4 hours a night unlike when I first bought lasted much longer previously lasted about 12 hours for my remstar one autoflex cpap. Charlene also mentioned that there are issues with the powergorilla with also other customers and SSEM are looking for new suppliers for battery backup for CPAP machines. Regards, Giuseppe
0
Replies (0)PP
Pino P
1 reviews | Active since Jan 2020
31 Aug 2020, 06:26
SSEM BACKUP POOR SERVICE
SSEM/Sharlene, Please assist me as I came to your office this wednesday for my defective Powertraveller Powergorilla (product code LOPG002) seeing the technical team and Charlene Visser in Sales and you were unable to assist me as it passed the 1 year guarantee mark, you saying that the internal battery is not replaceable and you did not even offer even to send back to the supplier for review or get me a replacement unit which I thought was unfair as was invoiced on 20 april 2018 - doc no INV440398 by Denise. The powergorilla battery no longer lasts, only lasting for 4 hours a night unlike when I first bought lasted much longer previously lasted about 12 hours for my remstar one autoflex cpap. Charlene also mentioned that there are issues with the powergorilla with also other customers and SSEM are looking for new suppliers for battery backup for CPAP machines. Regards, Giuseppe
Helpful (0)
|Replies (0)PP
Pino P
1 reviews | Active since Jan 2020
31 Aug 2020, 06:26
SSEM BACKUP POOR SERVICE
SSEM/Sharlene, Please assist me as I came to your office this wednesday for my defective Powertraveller Powergorilla (product code LOPG002) seeing the technical team and Charlene Visser in Sales and you were unable to assist me as it passed the 1 year guarantee mark, you saying that the internal battery is not replaceable and you did not even offer even to send back to the supplier for review or get me a replacement unit which I thought was unfair as was invoiced on 20 april 2018 - doc no INV440398 by Denise. The powergorilla battery no longer lasts, only lasting for 4 hours a night unlike when I first bought lasted much longer previously lasted about 12 hours for my remstar one autoflex cpap. Charlene also mentioned that there are issues with the powergorilla with also other customers and SSEM are looking for new suppliers for battery backup for CPAP machines. Regards, Giuseppe
0
Replies (0)