Pathetic service delivery

I am severely frustrated at the pathetic service(compliment at this point) I have recieved from ssscellular at this point.

It takes 4 weeks to diagnose my charging port and tell me it has water damage. Which undoubtedly can only be a rouse to make money. That phone of mine had never gotten wet. It has no screen protector because I dont waste money on things I know look after. With this being said I was also informed that other clients at incredible connection had the same issues. I am going to state this now. I dont appreciate being taken for an idiot just because people dont want to fix the phone whilst still under warranty at their own cost. If this is a manufacturer problem then why must I suffer for it? I am going to reach out to Samsung, incredible connections and every social media platform I can find to lay this complaint in that.

It takes 4 weeks to give a false diagnosis of which I must pay( I know for a FACT, a fact as solid as my mental state that my phone has under no circumstance or condition come in contact with water to damage the charging port.)

That your phone numbers are not being answered no matter which damn landlines I phone.

That I am ****ed off that I must wait so long to be taken for an ass.

I have had to pay an absurd amount for my phone to be fixed after it took 4 weeks to give feedback, God knows what you people are doing with your time. Whilst under warranty.

Make no mistake. I am not a mean or rude person but this matter has pushed my patience way over the limit. I cant pay my rent or car or insurances, I cant call people for work, I cant reach out to my family when I need to. All because it takes 4 weeks to try make me look like an idiot. Rest assured I will make sure this goes across the board specifically because other clients of incredible connection have been taken for the same route of *******. It is disrespectful to a reliable Japanese brand like Samsung and sours relations with people as friendly as they are at incredible connection.(thank you bongani @ ilanga) I know that it isnt incredible connections fault but I now still sit with this anxiety. In my efforts I hope they find someone else to contract their repairs to in the future.