Bad Experience

After emailing Patrizia the manager of the spa after a disappointing experience for my friends birthday, I got a positive response from Patrizia inviting us back for a complimentary treatment at the spa.<br> <br> Then I get a response the following day implying its my fault that not enough time was allocated for our treatments. It seems that the offer of a complimentary treatment has been withdrawn.<br> <br> Unfortunately part of the booking was done over the phone and other on email. I asked my colleague to phone and confirm duration of treatments. As received in writing a gelish manicure and pedicure would take 30 minutes each-after my colleague phoned, it is between 45 minutes to an hour each. <br> <br> The full body massage was great, however, the pedicure and manicure was not up to standard at all and 3 days after the treatment my gelish paint is chipping on my nails.<br> <br> When booking for two people, a full body massage, a manicure and pedicure. Then confirming 3 days before the treatments that both of us would like our hair washed and blow dried as we were going out for lunch after the treatments that only one booking had been made. Luckily the hair dresser could accommodate us both and all wasn't lost