Poor service

Poor service, I was referred by my local clinic because my 1 year old son has been having teary, red swollen eyes with discharge, The Srs at the clinic tried and failed then refered me here. I woke up very early, had to waste my Uber money to be returned at the door by stuff that is not even identified and very rude, tells me that it's cold, hence the eyes are red and swollen. I am literally ****ed off. Quality team, their phones just rings with no answer