I will never recommend Stadex Stationery to anyone ever

I cant even put a half star for a review of this company. There were plenty of sales service the day i went to buy the suitcase (6 September 2021) the lady told me i have warrantee on the suitcase and its one of the best they sell. 3 months later (My boy only used the suitcase for 3 months) the handle just broke of in the middle. I phoned the Bloemfontein Branch (Werner the Manager) i did send him the pictures, he told me he will send it to HO and will get back to me. Not a word from him since i emailed the pictures, i tried to phone, he is busy they will ask him to phone me back, still nothing. I phoned again today, oh he received feedback sorry the handle is not on warrantee, only the bag. I phoned HO spoke to Josef and he also said sorry they do not cover the handles of the bag. I would like to send this photos of the bag to the supplier of the bag, as this is very poor quality for a bag handle. Please can you contact me regarding this as i am not happy with the end results i received. I can not send the bag away for 2 weeks and leave my child without a bag for school. The bag was R820 it is a lot of money to just throw away in 3 months. Thank you Janine 0790868966