My service suite mus **** down . No assistance

Can my service suite shut down for good . People there don’t want to work . They don’t read they in a hurry to transfer u to a different help desk. Since this morning I am trying to get a response from loans division instead I am transferred to debt review. Who ever is a team leader to Jennifer, Mikayla & sisanda. Coach this lazy bones to read & understand & give customers proper customer service & stop passing the buck