Disappointed, Stanco Motors

Dear Mr. Stander, I’m writing to express my disappointment with how my recent experience at Stanco Motors has been handled by Sales Executive Richard and Sales Manager Harry Mostert. I showed interest in a VW Tiguan based on your AutoTrader advert, which listed a specific price and mileage. After extensive negotiations, I was told the price was incorrect and the mileage higher than advertised. Despite this being an internal error, no accountability was taken, and the deal was ultimately cancelled — even after I had made plans for delivery this weekend. I don’t believe it’s unreasonable to expect a company to honor the terms it advertises. It’s disappointing to have invested time and effort, only for the deal to fall through due to mistakes on your team’s side. I hope you will look into this and ensure future customers are treated more fairly. Regards Ngubs