Standard Bank Home Insurance Not Honouring Repair Obligation - Worst customer service ever

Hello Peter,

I am extremely frustrated with how Standard Bank Home Insurance (HLB***5/***1175) has handled my roof repair complaint. The issue was formally reported in December 2025 after contractors sent in June 2025 did a very poor job, which resulted in the roof continuing to leak during the rainy season.

I was initially informed that the same contractors would return to fix the problem. However, they repeatedly postponed their visits and failed to resolve the issue. Because of their poor workmanship and continuous delay tactics, I clearly instructed the complaints specialist that I no longer want those contractors on my property and that Standard Bank should appoint new contractors to properly repair the roof.

Despite numerous follow-ups with both the complaints specialist and the team leader, I have been taken from pillar to post without any meaningful assistance. During the recent heavy rains, the roof continues to leak severely and I have been forced to place buckets inside my home to prevent further damage to my furniture and property.

There is a a clear email trail documenting my attempts to resolve this matter, yet no action has been taken while Standard Bank continues to deduct my insurance premiums every month without fail. I am extremely dissatisfied with the treatment I have received as a customer, and I am now seriously considering moving both my home loan and insurance away from Standard Bank.