Standard Bank Homeloan Insurance
Unclaimed Business
|1.1|36 Reviews (last 12 months)|This business does not respond to reviews
Standard Bank Homeloan Insurance
Unclaimed Business
|1.1
36 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Standard Bank Homeloan Insurance is facing significant dissatisfaction across its claims and service experience. Customers consistently mention prolonged delays in resolving geyser, roof leak, and burst pipe claims, alongside unanswered emails and calls that go straight to lengthy hold queues. A recurring theme is poor communication from assigned consultants, contractors failing to follow through, and claims being closed or rejected without clear explanation. Policyholders frequently express frustration that premiums are deducted reliably while claim support feels absent, leaving properties unsafe and damage worsening.
Performance(last 12 months):
Trustindex Rating
1.7NPS Score
-100Unlikely
TrustIndex
1.7
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|36 Reviews
Sep '25 - Aug '26
Recent reviews (36)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMW
Meagan W
1 reviews | Active since May 2026
26 May 2026, 12:55
Unsatisfactory Services
I submitted a claim to Standard Bank Insurance on Monday 18 May 2026, received a reference number and no feedback since. I’ve been trying to contact them to follow up but no resolution. I’ve been on hold for 39 minutes with no one answering. Keeps on saying I am 8th in the queue. When I eventually got hold of them, my claim has not been allocated yet, no clear resolution or next steps could be explained by the consultant. I’m very unhappy with this service, considering I have been paying insurance for the past 7 years. I will not be recommending them to anyone I know.
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Meagan W
1 reviews | Active since May 2026
26 May 2026, 12:55
Unsatisfactory Services
I submitted a claim to Standard Bank Insurance on Monday 18 May 2026, received a reference number and no feedback since. I’ve been trying to contact them to follow up but no resolution. I’ve been on hold for 39 minutes with no one answering. Keeps on saying I am 8th in the queue. When I eventually got hold of them, my claim has not been allocated yet, no clear resolution or next steps could be explained by the consultant. I’m very unhappy with this service, considering I have been paying insurance for the past 7 years. I will not be recommending them to anyone I know.
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Reina V
1 reviews | Active since Feb 2010
25 May 2026, 15:18
STANDARD BANK INSURANCE is the worst!!!!!!!!
My geyser burst on Saturday evening. I've been on the phone 5hours collectively today and nobody answer. There is damage to my ceiling is to my ceiling and the water is pouring, but they don't answer their phones. What must I do, STANDARD BANK??????????? DO YOU WANT ME TO DRIVE TO THE NEAREST BRANCH???????????????
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Reina V
1 reviews | Active since Feb 2010
25 May 2026, 15:18
STANDARD BANK INSURANCE is the worst!!!!!!!!
My geyser burst on Saturday evening. I've been on the phone 5hours collectively today and nobody answer. There is damage to my ceiling is to my ceiling and the water is pouring, but they don't answer their phones. What must I do, STANDARD BANK??????????? DO YOU WANT ME TO DRIVE TO THE NEAREST BRANCH???????????????
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Moosa B
1 reviews | Active since Dec 2022
2 May 2026, 08:24
Standard bank home loan insurance Terrible service
On the 1 May 2026 I show in my garden that water was flowing from my stop tap lid in my garden. I opened it and the water was spraying out. I contacted Standard Bank home loan insurance the devision that deals with house emergencies. I told the lady the problem. Some time later I got a call from the plumbing company that Standard Bank use to repair the leaking pipe. Later the plumbers came to look at the problem and took photos and communicated with their office all on what's apps I think. The plumber told me he can't switch off the water by the municipality stop meter and have informed his office and the water will be turned off later that day or tomorrow then they will repair the pipe. A few hours later I had no correspondence from Standard Bank insurance neither the plumbing company. I phoned again Standard Bank insurance and asked the lady what is the way forward I am loosing water and my account will be high. She said she will contact the plumbing company. A few hours later no correspondence from Standard Bank insurance and neither the plumbing company. I phoned again Standard Bank insurance to find out the way forward. Then this lady told me she spoke to the plumbing company that told her that I must phone the municipality to turn-off the water . WHY AFTER ALL THESE HOURS DO I ONLY GETBTHIS INFORMATION. THE PLUMBERS COULD HAVE TOLD ME THAT WHEN THEY WERE HERE AT MY PLACE. THEN THE STANDARD BANK INSURANCE COMPANY LADY ASKED ME "CAN YOU TURN OFF THE WATER BY THE STOP TAP."
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Moosa B
1 reviews | Active since Dec 2022
2 May 2026, 08:24
Standard bank home loan insurance Terrible service
On the 1 May 2026 I show in my garden that water was flowing from my stop tap lid in my garden. I opened it and the water was spraying out. I contacted Standard Bank home loan insurance the devision that deals with house emergencies. I told the lady the problem. Some time later I got a call from the plumbing company that Standard Bank use to repair the leaking pipe. Later the plumbers came to look at the problem and took photos and communicated with their office all on what's apps I think. The plumber told me he can't switch off the water by the municipality stop meter and have informed his office and the water will be turned off later that day or tomorrow then they will repair the pipe. A few hours later I had no correspondence from Standard Bank insurance neither the plumbing company. I phoned again Standard Bank insurance and asked the lady what is the way forward I am loosing water and my account will be high. She said she will contact the plumbing company. A few hours later no correspondence from Standard Bank insurance and neither the plumbing company. I phoned again Standard Bank insurance to find out the way forward. Then this lady told me she spoke to the plumbing company that told her that I must phone the municipality to turn-off the water . WHY AFTER ALL THESE HOURS DO I ONLY GETBTHIS INFORMATION. THE PLUMBERS COULD HAVE TOLD ME THAT WHEN THEY WERE HERE AT MY PLACE. THEN THE STANDARD BANK INSURANCE COMPANY LADY ASKED ME "CAN YOU TURN OFF THE WATER BY THE STOP TAP."
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Tsholofelo M
1 reviews | Active since Sept 2022
21 Apr 2026, 10:48
Poor customer care
I made a claim with Standard Bank home loan insurance three weeks ago. They only asked for my policy number. Even now they haven’t responded to my emails or called for a wa forward.
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Tsholofelo M
1 reviews | Active since Sept 2022
21 Apr 2026, 10:48
Poor customer care
I made a claim with Standard Bank home loan insurance three weeks ago. They only asked for my policy number. Even now they haven’t responded to my emails or called for a wa forward.
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Collene H
1 reviews | Active since Nov 2021
15 Apr 2026, 12:11
Standard bank - useless as always
The only way I can get assistance from Standard Bank Homeowners Insurance is through hellopeter! So here goes, Geyser burst on evening of 13/4. Claim submitted on 14/4 before 8:00. No feedback, Plumber came to assess and can't work on the electrical / solar geyser. Standard bank does not reply on my e-mails. Calls are useless, I hold for 10 mins at a time. The stupid tracking app doesn't work. I have to constantly follow up - is that not their job to keep me as the customer in the loop. So now I am constantly phoning for info. Holding 10 mins just for a call to be answered..... Really - how many days should I be without a geyser and hot water. Please do your job and call me and get this sorted on day 3! REF: HLB/2026/497134
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Collene H
1 reviews | Active since Nov 2021
15 Apr 2026, 12:11
Standard bank - useless as always
The only way I can get assistance from Standard Bank Homeowners Insurance is through hellopeter! So here goes, Geyser burst on evening of 13/4. Claim submitted on 14/4 before 8:00. No feedback, Plumber came to assess and can't work on the electrical / solar geyser. Standard bank does not reply on my e-mails. Calls are useless, I hold for 10 mins at a time. The stupid tracking app doesn't work. I have to constantly follow up - is that not their job to keep me as the customer in the loop. So now I am constantly phoning for info. Holding 10 mins just for a call to be answered..... Really - how many days should I be without a geyser and hot water. Please do your job and call me and get this sorted on day 3! REF: HLB/2026/497134
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norman B
1 reviews | Active since Jun 2016
8 Apr 2026, 11:57
STANDARD BANK HOME INSURANCE - SHOCKING SERVICE
Still Blocked Drain going back and Forth. claim number HLB/2026/493450 Logged Claim - 11/03/26 Plumbers visited site 31/03/26 Plumber stating that drain is a manhole. We need to get Municipality to come open Manhole. Municipality visited Site 07/04/26 VERY AFFECIENT THANK YOU. Municipality confirmed it is a normal drain we need to get a plumber to open drain. Till today did not here anything back from Insurance or Plumber that came out. Plumber stated that he does not have the tools to open the drain on the 31/04/26 So please my question is why must I go back and forth? I need the drain open. URGENT STANDARD BANK SORT MY CLAIM WE PAY FOR YOUR SERVICE. SHOCKING SERVICE!!!!
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norman B
1 reviews | Active since Jun 2016
8 Apr 2026, 11:57
STANDARD BANK HOME INSURANCE - SHOCKING SERVICE
Still Blocked Drain going back and Forth. claim number HLB/2026/493450 Logged Claim - 11/03/26 Plumbers visited site 31/03/26 Plumber stating that drain is a manhole. We need to get Municipality to come open Manhole. Municipality visited Site 07/04/26 VERY AFFECIENT THANK YOU. Municipality confirmed it is a normal drain we need to get a plumber to open drain. Till today did not here anything back from Insurance or Plumber that came out. Plumber stated that he does not have the tools to open the drain on the 31/04/26 So please my question is why must I go back and forth? I need the drain open. URGENT STANDARD BANK SORT MY CLAIM WE PAY FOR YOUR SERVICE. SHOCKING SERVICE!!!!
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Mazibuko M
1 reviews | Active since Mar 2026
31 Mar 2026, 16:41
Standard Bank Home Insurance Not Honouring Repair Obligation - Worst customer service ever
Hello Peter, I am extremely frustrated with how Standard Bank Home Insurance (HLB***5/***1175) has handled my roof repair complaint. The issue was formally reported in December 2025 after contractors sent in June 2025 did a very poor job, which resulted in the roof continuing to leak during the rainy season. I was initially informed that the same contractors would return to fix the problem. However, they repeatedly postponed their visits and failed to resolve the issue. Because of their poor workmanship and continuous delay tactics, I clearly instructed the complaints specialist that I no longer want those contractors on my property and that Standard Bank should appoint new contractors to properly repair the roof. Despite numerous follow-ups with both the complaints specialist and the team leader, I have been taken from pillar to post without any meaningful assistance. During the recent heavy rains, the roof continues to leak severely and I have been forced to place buckets inside my home to prevent further damage to my furniture and property. There is a a clear email trail documenting my attempts to resolve this matter, yet no action has been taken while Standard Bank continues to deduct my insurance premiums every month without fail. I am extremely dissatisfied with the treatment I have received as a customer, and I am now seriously considering moving both my home loan and insurance away from Standard Bank.
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Mazibuko M
1 reviews | Active since Mar 2026
31 Mar 2026, 16:41
Standard Bank Home Insurance Not Honouring Repair Obligation - Worst customer service ever
Hello Peter, I am extremely frustrated with how Standard Bank Home Insurance (HLB***5/***1175) has handled my roof repair complaint. The issue was formally reported in December 2025 after contractors sent in June 2025 did a very poor job, which resulted in the roof continuing to leak during the rainy season. I was initially informed that the same contractors would return to fix the problem. However, they repeatedly postponed their visits and failed to resolve the issue. Because of their poor workmanship and continuous delay tactics, I clearly instructed the complaints specialist that I no longer want those contractors on my property and that Standard Bank should appoint new contractors to properly repair the roof. Despite numerous follow-ups with both the complaints specialist and the team leader, I have been taken from pillar to post without any meaningful assistance. During the recent heavy rains, the roof continues to leak severely and I have been forced to place buckets inside my home to prevent further damage to my furniture and property. There is a a clear email trail documenting my attempts to resolve this matter, yet no action has been taken while Standard Bank continues to deduct my insurance premiums every month without fail. I am extremely dissatisfied with the treatment I have received as a customer, and I am now seriously considering moving both my home loan and insurance away from Standard Bank.
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Liabo C
1 reviews | Active since Mar 2026
12 Mar 2026, 11:17
No response on claim no. HLB/2026/479338
Claim no. HLB/2026/479338 no response at all, worst experience ever. Its been a month since my house was broken into and the roof, ceiling and alarm system destroyed and I'm being sent from pilar to post with no progress and the consultant assigned to my case(Refilwe) is never available and never calls back even if i leave messages and send emails. The incident happened on the 14th February 2026 till now the claim is going nowhere and I'm frustrated and angry.
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Liabo C
1 reviews | Active since Mar 2026
12 Mar 2026, 11:17
No response on claim no. HLB/2026/479338
Claim no. HLB/2026/479338 no response at all, worst experience ever. Its been a month since my house was broken into and the roof, ceiling and alarm system destroyed and I'm being sent from pilar to post with no progress and the consultant assigned to my case(Refilwe) is never available and never calls back even if i leave messages and send emails. The incident happened on the 14th February 2026 till now the claim is going nowhere and I'm frustrated and angry.
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