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Collene H

Active since Nov 2021

5

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0

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5 reviews

Standard Bank Homeloan Insurance

4 months ago

Standard bank - useless as always

The only way I can get assistance from Standard Bank Homeowners Insurance is through hellopeter! So here goes, Geyser burst on evening of 13/4. Claim submitted on 14/4 before 8:00. No feedback, Plumber came to assess and can't work on the electrical / solar geyser. Standard bank does not reply on my e-mails. Calls are useless, I hold for 10 mins at a time. The stupid tracking app doesn't work. I have to constantly follow up - is that not their job to keep me as the customer in the loop. So now I am constantly phoning for info. Holding 10 mins just for a call to be answered..... Really - how many days should I be without a geyser and hot water. Please do your job and call me and get this sorted on day 3! REF: HLB/2026/497134

0 replies

20 months ago

Vodacom / Samung **** DEALS with promised FREE items

I purchased a phone on Black Friday - This was a Vodacom offer that stated I get buds and a watch on this deal.... I was told in store to go online at Samsung's website to claim the buds and watch with my slip. I did that... I received a claim number which was approved. After numerous attempts Samsung is not answering or delivering the rest of my offer. Vodacom contacted me to find out if I received my phone - I asked the Vodacom agent about my buds and watch and if she can see something on the system. She said yes, I must wait 7 working days and that the correct department will contact me for assistance. So it has been 7 working days. Samsung doesn't answer their e-mail or the number given. This was a Vodacom offer advertised by Vodacom - So now I am waiting for Vodacom to sort out my problem. Please assist me - or should I cancel my contract as I did not receive my full offer? Breach of contract and empty offerings....

2 replies

Samsung South Africa

20 months ago

SAMSUNG SOUTH AFRICA SUCKS

On 27/11/2024 I went online at Voda4U and accepted a Black Friday offer. The offer was a Samsung A35, Smart watch and Buds. When collecting my phone at the shop I requested the watch and buds and was told to go online and request it directly from Samsung. I did that and received a claim id. I followed the prompts on WhatsApp a day after that and received a message that the claim was approved. The follow up after this has been very frustrating. I've sent an e-mail to *** - No answer, not even an automated message. The number I have to contact *** never answers. I tried numerous times. So what now? I also went online on Samsung's website and had an online chat with an agent that could not assist me. If an international business like SAMSUNG can't answer an e-mail or a phone are they really as great as they state... Can someone from customer service please contact me for assistance... This is if they even have a customer service department???

2 replies

Momentum Insure

43 months ago

Momentum sucks

One star is too much to rate the poor service from Momentum. I logged a claim for lightning damage to a few appliances on 3 Jan 2023.Assesor came on the 6th of Jan 2023. Today is the 20th of Jan. They never call me or update me on the claim. I logged 2 complaints on their online system. I received smss that they will follow up in 2 days.... 2 days passed and no one followed up. Their service is so poor they don't even follow up on complaints. Every time I call them I hold for a minimum of 15 minutes, sometimes over 30 minutes. Today I called again after being transferred to and through they infrom me they will only replace my dstv decoder. Yet all my appliances are scrambled. Some of them flicker and go on and off like disco lights. What a disappointing joke! I asked to be transferred to the complaints department. They didn't answer. What a circus... I am so disappointed and dissatisfied. The manner in which they do business is unacceptable... Go read their ratings everywhere as well as on Facebook before you move to them. You do not want to do business with Momentum. I am waiting for my claim to be settled and by word of mouth the world must know MOMENTUM IS THE WORST INSURANCE COMPANY IN SOUTH AFRICA!

2 replies

57 months ago

Standard bank is useless!!!!@

I wish I could give half a star!!!!!! This is a terrible bank! I was retrenched in 2020 - so I did an Insurance claim for my Credit card to pay it for a few months. Now exactly 18 months later I still can't get my card unblocked even after I have sent them proof that I am working again. It seems as if I have to re-apply for a credit card - YET I HAVE ONE WHICH I HAVE BEEN PAYING LOYALLY EVER SINCE!!!!!!!!!!! If I knew this I would never have used your pathetic insurance who just blocks my card! They also do not listen to me when I try to explain the situation to them..... I am moving banks

2 replies

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