Unsatisfactory Services

I submitted a claim to Standard Bank Insurance on Monday 18 May 2026, received a reference number and no feedback since. I’ve been trying to contact them to follow up but no resolution. I’ve been on hold for 39 minutes with no one answering. Keeps on saying I am 8th in the queue. When I eventually got hold of them, my claim has not been allocated yet, no clear resolution or next steps could be explained by the consultant. I’m very unhappy with this service, considering I have been paying insurance for the past 7 years. I will not be recommending them to anyone I know.