Standard beauty has no customer obsession or ownership

Safe to say that standard beauty does not care about their customers or see fit in making it right. Instead they are adamant so that there can be no fault in their products however I specifically noticed a change in the same product ( champagne shower gel) it makes me think as a customer that I am wrong for not receiving the same product that was introduced to me. At least I know not to purchase from them for the mere fact that the CEO herself could not make the issue right for me. She chose to go with standard responses that there is no fault in her product.