Standard bank ripped me off

I bank with Standard and was retrenched in August. I have a small personal loan with Standard bank and was unable to repay the loan. I went to the branch in Westgate mall with all the necessary documents from my previous employer and submitted it. I received an SMS stating that my claim was registered. Last month they debited my account and the next day it was reversed. The bank charged me fees for the debit order and the monthly fees worked out in total about R330? Today I received a small payout from the uif and they deducted almost R700 along with the bank charges totalling almost a R1000? I called this number 0860123107 from my cell and spoke to Dolly,she asked me a lot of questions about fnb and nedbank? I told her that I have insufficient airtime to answer all this stupid questions about other banks and I only want those funds reversed,she told me to go to the branch???? I wanted to use that money to buy food, groceries and these guys rip my off with my money. My children must go hungry and I would not advise anyone to open banking accounts at standard bank. This is the service they give and they do not worry about their clients.