Dissatisfied with service

For over a year, I have been attempting to reach your call center without success. Each time I call, I am left waiting endlessly for someone to answer. On multiple occasions, I have used the option to request a call back, yet I have never received one. My initial intention was simply to add my daughter to my policy, but the lack of responsiveness has made this impossible.

This experience has left me questioning how reliable your service would be if I ever needed to submit a claim. If I cannot get assistance for a basic update, how could I trust that my claim would be handled promptly and fairly?

After seven years of paying my policy faithfully without missing a single payment, I am now shopping for a new insurer. Unless there is an immediate and meaningful improvement in your service, I will be cancelling my policy.

I am sick and tired of the lack of support, and I am officially over this.