Pathetic!!!!

In December 2021 I settled my account, till date this account is still showing on the credit bureau… I found out the reason being is due to the number on the letter happens to be the card number and not the account number, I called multiple times for them to change the number on the letter so I can get my name cleared on the credit bureau. Every time I call, the ladies there are flippen rude!!!! They tell me someone will call me back and no one ever does, this morning I was told someone will call me back after 12:30 but surprise surprise, no one did…when my account was in arrears I had phone calls multiple times a day, now that my account has been settled, no one can call me, no one can follow through. MY ACCOUNT WAS SETTLED IN 2021 and till date I have to deal with this pathetic company and pathetic customer service