KB
Kirstyn B
Active since May 2014
24
Reviews
0
Industries
Reviews
24 reviews1 month ago
POPIA act breach, dishonesty, rudeness, harassment and deformation of character
POPIA act breach, dishonesty, rudeness, harassment and defamation of character. I have asked time and time again why is my work number the first number you call when you have 2 of my cell numbers, apparently thats how their system works.
106 replies
5 months ago
I don't even know at this point
I’m absolutely fed up with this back and forth. I placed my order with them on 22 October 2025, and according to their own website, installation takes one week. It’s now way past that, and instead of progress, all I’m getting is the same useless runaround. I’ve made countless calls, chats, and emails and every single time, they send me the same copy-paste email and claim their “placing a repair order with Metrofibre.” Then, a couple of days later, I get the exact same email again. Nothing ever actually happens. To make matters worse, I have confirmation from Metrofibre that there is no line. I also contacted MWEB, who confirmed there was never even an order placed, meaning there’s nothing to cancel. I’m done being polite. This has gone beyond unacceptable. I want this issue resolved immediately, and I expect a proper explanation and solution, not another template response. I have also asked countless times for a manager to contact me or to even speak to a manager as I wait on the chat, all I get is "are you still there" every 2 minutes and no manager. I spent more hours trying to solve my own issue than them actually coming up with a resolution. NOTHING GETS DONE
0 replies
6 months ago
MWEB has THEE MOST PATHETIC SERVICE EVER
I app**** on the 19th of October to get fibre sorted at my home. 20th October someone contacted me and we finalised everything, then I realised that 2 orders have been placed, I had to contact them again to make sure only 1 was going through not 2, they cancelled 1. After 48 hours of the time they asked me to wait for someone to get back to me no one did, so I ended up calling them, while I was on the phone with them do they decide to tell me that the provider I chose does not service my area, so I said ok fine I understand by why do I have to call in order to get a response, if I did not call then no one would have contacted me, eventually the cancelled that and processed another order for me with the right service provider, again I see that 2 orders has been processed so I contacted again and asked them to cancel the one, eventually I get an email stating I need to pay the R249 fee, I contacted them again and asked them why as I have already paid it, and after multiple cancellations and placing new orders, they took the amount back, so why am I still owing, till date I have asked the same question via chat, calls, etc and no one can answer me, I get passed on from person to person with no resolution. Eventually I had enough and contacted them on 22nd and asked them to cancel, they said yes It has been done and I will get an email with the cancellation and my refund, nothing was sent, I contacted again on the 23rd and same thing, I was passed around to 4 people before I could get an answer and till now I have not received a confirmation of cancellation or my refund and my profile still shows an order pending. Never will I make this mistake of MWEB again, I should have known better as my mum has also been complaining about this and their fees keep increasing but the mbp stays the same. I went with Afrihost who was cheaper and better service.
0 replies
7 months ago
Breach of security
Please stop contacting me!!!!!! Firstly, you guys have your figures wrong. My account is upto date with Discovery, I have contacted them on multiple occasions and the last representative I spoke to said my account is upto date as I advised him that I am so tired of MBD contacting me so many times and either cutting the call as soon as I answer or not answering at all with a blank line. Secondly, you are contacting people you are not authorised to contact. You are calling people from my previous work place and yet their contact details was never provided to you. That is breach of security and deformation of character on your side. GET YOUR FACTS STRAIGHT BEFORE CONTACTING ME MULTIPLE TIMES ON NUMBERS THAT WAS NEVER PROVIDED TO YOU. YOU SHOULD HAVE ONLY 1 NUMBER NOT A MILLION OTHERS.
53 replies
12 months ago
STOP CALLING MY PREVIOUS EMPLOYMENT TO GET HOLD OF ME!!!!!!!!
I have advised MULTIPLE times to STOP contacting my previous work to get hold of me, please do not lie to me and tell me DIRECT AXIS gave you my previous works number as this was NEVER provided to them, I have asked 3 of your agents to STOP contacting my previous work and yet you still do. This breach of contract and deformation of character on your end.
58 replies
12 months ago
Not even a 1 star is valid in this case.
Direct axis handed my account over due to no payment, which is valid as I stated multiple times to their workers that I was unemployed at the time, so I do not take away from the fact that I owe money, what I am flippen irate about is the fact that Direct axis handed my account over to 3 people, 1 of which is VERTEX who calls my previous employment to get hold of me. I have a good relationship with my last employers, so they called me to tell me that Direct Axis has been contacting them regarding non-payment of my account. Firstly, I gave no other number to direct axis but my cell number. Secondly, this is a breach of contract on direct axis part which lawfully "If a loan company breaches a contract, the borrower can seek remedies like compensatory damages, specific performance, or even contract termination, depending on the severity of the breach and the contract terms" Thirdly, VERTEX has my 5 numbers under my name and says my cell number that I gave to direct axis is not one of them, which is HIGHLY unlikely. Forthly, I have sent multiple emails to direct axis to contact me, as the number that the call center has provided me for the collections department connects to a robot that says, "I am sorry we cannot help you at this time," and the call cuts. Direct axis needs to get VERTEX OFF MY ACCOUNT as VERTEX themselves do not understand when I say my previous employer and the multiple other numbers that they have are not the forms of contact that I have provided. Direct axis also needs to compensate for the deformation of character and breach of contract as I have proof of our contract of which number was provided
58 replies
28 months ago
Terrible just terrible
Here we are again…my Fusion account has been settled in May of 2022 it has been closed in October 2022. Till date after asking so many times, been pushed from the branch to the call centres multiple times, this account is still reflecting on my credit record till date as in arrears, yet it has been closed, I have been told multiple times that they would update it on Experian credit check but it is still there. I have asked for the closure letter to be sent to me multiple times, not just with my account number but my card number too as this is what is showing on Experian but still nothing. I am so fed up with FNB so so fed up
129 replies
31 months ago
I hate this bank!!!! Never recommended
I have been dealing with this situation with Stanley Brodkin MBD and Standard Bank for weeks… my credit card with Standard Bank is still showing on the credit bureau even though it was settled and closed in 2021… Stanley Brodkin and MBD both say there is nothing they can do u tik Standard Bank provides them the details of my credit card account number … i have called Standard Bank MULTIPLE times since 2 weeks ago to get the information updated and put on a letter for me so I have the proof also to have this updated on the credits bureau, the call centre passes me along from department to department and no one knows what to do… today I speak to the complaints department and they tell me they have filed a complaint and this will take 8 days or more to resolve….WHY THE HELL DOES IT TAKE SO LONG FOR ANYONE TO PICK UP AN ACCOUNT AND UPDATE IT. My credit record is effected for something that was closed in 2021 and just fyi this is the only negative impact on my credit record, again I state CLOSED IN 2021!!!! Someone needs to sort this out and they need to do it TODAY… bull**** does it take this long, they so quick to call when they need money but when it is paid up and settled and they need to fix something in their end, Standard Bank drags the process along… I hate this bank, i will continue putting bad reviews of them, their customer service is ****
131 replies
31 months ago
Pathetic!!!!
In December 2021 I settled my account, till date this account is still showing on the credit bureau… I found out the reason being is due to the number on the letter happens to be the card number and not the account number, I called multiple times for them to change the number on the letter so I can get my name cleared on the credit bureau. Every time I call, the ladies there are flippen rude!!!! They tell me someone will call me back and no one ever does, this morning I was told someone will call me back after 12:30 but surprise surprise, no one did…when my account was in arrears I had phone calls multiple times a day, now that my account has been settled, no one can call me, no one can follow through. MY ACCOUNT WAS SETTLED IN 2021 and till date I have to deal with this pathetic company and pathetic customer service
0 replies
31 months ago
Siyanda Koka needs to be fired and Standard Bank needs to get their **** together!!!!!!
On September 18 2023 I closed all my accounts with Standard Bank as I have not used them in YEARS. I was assisted by Siyanda Koka. She showed me that she closed the Current account and the Puresave account. I asked her for an account closure letter as proof as these accounts show up on the credit bureau as abandoned. She said no account closure letters do not exist anymore in the branches only online. I insisted she gave me one and she said she cannot help me I need to call, so I did, I was assisted by 4 people who all said Standard Bank current account closure letters cannot be issued over the phone only in the branch. Already frustrated I went back to Standard Bank, sat there for 1h30mins before being assisted. Courtney van Wyk came to assist me, after I explained the whole situation to him, he called Siyanda and guess what, Siyanda says oh no she did not close the current account, it was already closed when I got there and if I want an account closure letter I need to call the collections department cause my account was handed over to them, so I asked why was it handed over and where is the communication stating it was handed over as I do not owe anything on those accounts, I have not used it in years. Then passes the buck yet again (like how everyone has been doing so far) saying the call centre always asks the customers to come in the branch when they don't know how to help the customer. So I asked her, then why did you tell me you closed the accounts when I sat infront of you and not communicated anything about this current account being handed over, she then gets defensive and starts raising her voice and says I don't know what to tell you or how you going to solve this, but if you want these letters you need to call the collections department and ask for a manager and they will have to assist you cause we cannot issue what you want. None the less, I left and I immediately called the collections department and spoke to a very professional man (cannot remember this name), he was also shocked at everything I told him and he says he can see my account was closed on the 18 September 2023. So Siyanda Koka from Kenilworth Mall in Cape Town needs to be fired, or sent back to training. Also Standard Bank in Kenilworth needs to be better organised as there are customers sitting there for hours before getting assisted but yet we see the staff walking around. I need this issue resolved ASAP, this has been going on for years infact, Standard Banks customer service online and in the branch is PATHETIC!!!!!
262 replies
Review Distribution
5 Star
1 (4.166666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.166666666666667%)
1 Star
22 (91.66666666666667%)