Seriously poor service at Stanley Apartments

Moved in on 4 January 2022. The keys of the unit was not available. Had to wait, then the balcony key is missing. 20 days later still struggling to have this sorted. Phones do not get answered. Emails are ignored. I would not recommend this place to my worst enemy. Service is just not a priority for Kaliza or Biotumela. They also refuse to give a phone number of someone higher up, who do they report to? Is this the way we handle paying clients in SA?