Hidden agendas

This is just not on ,my daughter had a brake down ,and was told that we need to pay some money cause it's out of boundary! this is just nonsense cause if you don't pay that amount the tow truck driver will take your vehicle to the nearest storage of which they are going to charge you for it. What is that, that I'm paying for. Worse part is that my policy will be increasing with R200 how absurd is that? You even struggle to get through their call center and by that time you are stranded