1 reviews | Active since Member
SAA's loyalty scheme VOYAGER in conjunction with STAR AllIANCE, is the worst loyalty scheme in the business. They sell themselves as one of the best and largest loyalty schemes but I challenge an individual to try claim your miles earned from flights completed. Having completed multiple international Business class flights as well as local travel this year, all of which were booked through the Star Alliance group. I am yet to be allocated any of my miles. We have made multiple enquiries telephonically and via email, only to be told that they will be credited in due course. 2 months later we are still waiting. My opinion look at KLM and Emirates direct, their schemes are more direct and their systems / online and mobile Apps actually work. Miles earned are miles gained for future travel. SAA make it as hard as possible to claim the miles earned - 3rd world service indeed