*Dont buy a car from this dealership especially from (SalesPerson: Francois)***ner\Director\Manager: Francois)

Good day

this is a formal letter of complaint, regarding the ( new vehicle purchase ) that I wanted to do through * Star Nissan Vanderbijlpark group * this whole process started on the 24 th of April 2024, whereby i was assisted with a sales person called Francois -Now francois started everything well, and all sugar coated, where by the sales person wanted me to purchase a Tigo 7 pro and was adapement that they will give me the model i want with all the extra trimmings, now after every call and update i was advised there is NO stock in ( SA) and those who have stock that they dont want to realease the stock. Sales person then came through and advised they cant get any stock so he is pushing me up to a higher class car with more features and all the spec....... which i was waiting for another 2 day's after this, I got another unfortunate call from Francois stating they cant find the Executive version, again, Chery SA still has no stock

In the meantime I was then called by the person's director or manager who advised me that they will assure me to get a car and get the car i requested, I still waited then, and was now after 3/5 days' after asked to pay a holding deposit of a 1000 rand so they can grab a unit from stock yard that is not assigned to any dealer or owner, still after this..........no car

I went on Wednesday afternoon ( public holiday) and went to the Chery Boksburg dealership and re-did my application while looking the car in the face that i want ( on the floor) with the spec i want with the colour i want, I then did the pre-approval again

after being advised by ( Francois) that i will NOT be able too apply at another dealership as they will decline my offer as my credit score will then be affected.

on thursday I made my ( car payment deposit ) to Chery Boksburg too my sales person Calvin, who managed to sort and arrange all in 1 day where it almost took me a full week or more ( and ( Francois) still claiming on the Saturday ( when i collected my new car in boksburg) i was still being told that ( Star group Nissan Vanderbijlpark) they are now fighting with the higher up's in Chery South Africa ( as they still cant get a car)

I have now requested my holding deposit back from them which it seems to be a problem for them now, as there is a process........

I was requested to urgently make a holding deposit, ( which i have no process) but now demanding the money back from the company that only provide person's with blatant lies and taking your money seems to be a struggle, and my calls are being declined.

Will Get my lawyer in touch.

(poeple dont buy cars from this dealership , they will take your arm and leg, and still demand randsom, without being able to provide you with a hot cup of coffee)

Regards W.S