Car under warrentee but they will not pay because part was **********

So my 2021 Datsun Go's strut that holds up the boot broke out of the frame, my car is still under warrentee, so I take it in because it has to go to a Nissan accredited panelbeater, they keep my car all day when I go pick it up they dont have the quote but the car was at Alfa trio all day, they tell me that they dont know if the warrenty will pay for it ,they will get back to me, fast foward to 4 days later i have to call them for feedback, "we will call you back in 5 minute" still waiting for that call back, a nother day passes no call back, I call them no feed back, they will let me know, a whole week later I call them again, they will let me know. Feedback today: they will not be paying for the panelbeater because the bootshock was "ripped out" It was not flippen RIPPED OUT it broke clean off.But thanks so much Star nissan for waisting my time, your customer service really sucks.