I demand my refund

I have never dealt with such incompetence in my life! The admin gave us mixed communication and fumbled our application process. Now, we’ve been waiting for over 6 weeks to receive our refund of 15k and they are showing no signs of helping. Again, the front-desk lady **** that money will reflect in the next 4 weeks yet the guy at the finance department said he is not sure if the refund has been processed yet. The Braamfotein branch is disgusting and horribly managed! I demand my full refund ASAP