*****ulent principal and staff

Hi my daughter wanted to upgrade her matric subjects at star schools in Braamfontein a month ago to register and Sesethu who deals with registration turned us back , she said we should pay 50% of her subjects which cost 16,000, she communicated with Sesethu on WhatsApp and was given the banking details and that she should come for orientation and registration fee of 1150🤷🏼‍♀️we deposited 9510 on 03/03/2025 , last week we called to check if they received payment, they acknowledged but said she is not registered therefore she cannot start classes, I spoke to the principal Loraine, unprofessional, rude and arrogant, she kept shouting when I was explaining to her what transpired and Sesethu did not inform her to come register after paying, she hang up

We went there the same day and asked to see her and she took her time to attend to us then eventually we went to her office, she was defensive and didn’t want to acknowledge their mistake, she told us to sign the refund form and that’s it

There was another lady whom she introduced as her senior so when we started having an argument I said I prefer to talk to her senior because she was still rude, disrespectful and had a stinky attitude, the so called senior changed portfolio and said she is HR personnel 😡she said we should go to department of education at omonde and ask for extension of registration date, they will give us a letter for them to register her, Loraine said even if we get the letter she will not register my daughter because she’s the one who calls the shots

We went to omonde and was assisted by a very informative man, he said yes the registration is closed and they do not extend nor give letters and that star schools has a reputation of sending students to them and the government is not associated with any matric rewrite schools, they are private

By the way the principal said she is appointed by department of education 😡 so I asked him, he said no😡lies of someone who’s running a school

We went back to Braamfontein and related the information we got, she said she was sorry 😡 **** apology, then I said I want the refund, she gave us a form to sign and said it will take 4 weeks 😡 I said it’s not acceptable I want it with immediate effect, they she promised that she will instruct the finance department to pay immediately and it will reflect in 2 days time which was supposed to be on Monday the 24th but no money was deposited

I called on that Monday and asked to speak to her but was told she is in a meeting then I was transferred to Mpho who deals with finance, I related the story and he said he’ll get back to me after 5 minutes, he didn’t, I called back an hour later and I was told they are both in a meeting he will call me back 😡😡😡a minute later he called and said refund will reflect on Friday the 28th. No money received

I am disgusted and annoyed by the principal who is not only a **** but ************* and I am asking Peter to investigate this matter and the legitimacy of the school because the department of education personnel told us that majority of these schools charge 100 per lesson and even referred us to funda centre in Soweto to get information and registration for next year, star schools charged 16000 for 4 subjects + 1400 for registration

This school is *****ulent and preying on innocent black students who are desperate

Please help me get my money on Monday the 31st and investigate why are they *********** poor students with such ridiculous fees for upgrading subjects, their psd rate is questionable because their students fail, I got the information from department of education

The principal should be investigated because I doubt she has the qualifications nor the capability of running a school