*********. unreliable, rude

*********, unreliable and rude. They installed a gate unit a couple of years ago. One of the arms started sticking so we called them in for repairs. The technician removed the motor to take for testing and repair. They then sent us a report saying the motor had stopped working completely and that our system was discontinued, and that there were no spare parts. They then gave us a quote for a new system for almost R 20 000. Our insurance company wanted their assessor to inspect the motor before they would approve a claim so we requested they return it to us. They failed to do this in spite of telling us they would. When my wife phoned to see what the problem was, she spoke to Raymond who was extremely rude and aggressive towards her. He accused us of wasting their time and petrol. Raymond seemed particularly agitated that an assessor wanted to inspect the motor arm. I wonder why? He then said he would return the motor but has still not done so. On further investigation, I see that motor arm units for our system, the Vanguard 500, have not been discontinued and are being sold all over the place. I regret ever hearing of Starck Garage Doors. Please think twice before using these people. I wish I had done more thorough research before calling them.