Poor customer service

Here’s a more professionally articulated version of your complaint while keeping the emotional weight and key points intact:

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Customer Feedback – Service Experience

I had a disappointing experience with your service. While I understand that managing traffic can be challenging during busy times, it’s still important to attend to customers in the order they arrive — and to do so respectfully. I felt dismissed and spoken to in a condescending manner, which was frustrating, especially since I was there early and simply seeking assistance.

When I asked for an estimate, I wasn’t given one — and instead, I was brushed aside while others were attended to. That felt unfair and frankly, a bit rude. Like any customer, I value my time, and I expected at least some level of assurance or communication around when I might be assisted. Even a rough estimate would have helped me make an informed decision about whether to wait or return later. Given your experience in the business, I would expect that even an educated guess would be more helpful than silence or dismissal.

There is a real need for improvement in how customer service is handled. Based on this experience, I won’t be returning.